About Boundless Life
Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.
Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities.
We’re continuing to grow at a fast pace. We’re opening 2 new locations in LATAM and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth, and deeper connections with ourselves, our families, nature, and the world.


The Role
This is a locally based role, as such you are required to live in Syros (Greece) or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive ‘can do’ attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team-members and families is very important to us.


The Operations Supervisor role combines on-the-ground supervision of homes and storage facilities to support and guide the team with office-based collaboration, working closely with local and global operations teams to ensure seamless processes and effective communication.

• Being responsible for apartment cleanliness and functionality.
• Manage housekeeping team (in-house or agency) to ensure apartments are up to standard on cleanliness.
• Create cleaning schedules for the housekeeping team.
• Be hands-on during turnover weeks to make sure apartments are ready for families.
• Quickly respond to guest requests and feedback on the state of the apartments, and provide quick solutions when there are any related issues.
• Identify and build relationships with local housekeeping agencies to tap into during peak seasons.
• Manage housekeeping processes and ensure SLA are met.
• Consistently evaluate the quality of work and ensure our standards are met.
• Check all apartments prior to Cohort arrivals and ad hoc at least each apartment once a month during Cohorts.
• Ensure apartments are fully furnished, being responsible for inventory.
• Manage product supply for housekeeping and linen & upkeep for the Education Centre and hub.
• Build and manage laundry processes and submit a monthly linen stocktake.
• Manage and ensure that maintenance PMP (Preventative Maintenance Program) is implemented for all apartments, EC and Hub.
• Manage apartment check-in and check-out process and checklists.
• Ensure the welcome package is prepared and available for check-ins.
• Cost management to increase efficiencies and meet our budget.

About you

• Live in Syros, or relocation will be necessary (if not local).
• Minimum 3 years of experience within operations/ housekeeping management.
• Experience in the hospitality industry with customer interaction.
  
• Excellent interpersonal, communication and decision-making skills.
• Great organisational skills to manage the volume of requests received.
• Experience in managing teams and 3rd party services.
• Having direct experience in housekeeping and maintenance issue resolution.
• Creativity to seek, encourage and find options as well as new approaches to ensure customer satisfaction.
• Enjoy working in a fast-paced, startup environment
• Ability to manage multiple projects at the same time and prioritise deadlines
• Hands-on approach with a can-do attitude.
• Strong teamwork skills with a caring and supportive mindset.
• Proven ability to lead, inspire, and build trust within a team.

Nice to have:

• Driving license & and comfortable to drive van
• Maintenance capabilities

What’s in it for you

• Trust in you and your operational expertise within Housekeeping
• Opportunity to participate in profit sharing plan
• Opportunities for personal, professional growth and learning

✨ What's Next?

• First call with our Recruitment team (30 min).
• On-site interview with the Location Manager (60 min)
• Interview with the Global Lead of Operations (60 min)
  
• Final check-in with our Head of Operations (45 min)

The process might change slightly as we go along, we will keep you posted at all times!