Greece Job Openings
Stepwise® - Hospitality HR
Hotel Operations Manager
Thessaloníki
FULL TIME
November 19, 2024
Who We Are
At Stepwise, we are pioneers in providing top-notch Human Resources Management services tailored for boutique and high-end hotels in Greece and expanding internationally. What makes us unique? We've stepped through the same path! Our dedication is to create a work environment that protects, guides, and inspires the growth of our people, personally and professionally. Ready to take a “wise step” in your Hospitality career? Welcome to Stepwise HR!
Our Partner
DHR Services is a distinguished hotel management company, exclusively managing Domotel Hotels & Resorts, as well as offering bespoke and tailor-made services as third party operator, both for branded and unbranded hotels.
Your Role
We are looking for an exceptional Hotel Operations Manager to lead the launch and day-to-day operations of a boutique hotel in the vibrant heart of Thessaloniki, opening in Spring 2025. In this key role, you will be responsible for coordinating preopening procedures, managing daily hotel operations, optimizing revenue, and implementing cost control measures. You will inspire and lead a dedicated team, delivering personalized, detail-oriented guest experiences, while building strong relationships with both internal and external stakeholders. Your leadership will set the standard for excellence, creativity, and hospitality in this exciting new property.
This position involves an ANNUAL contract.
Key Responsibilities
Your personality is an asset. At Stepwise, we value elements of your personality that complement your professional skills, including:
At Stepwise, we adhere strictly to a non-discriminatory and transparent candidate selection policy. We welcome applicants of all backgrounds, including race, ethnicity, gender, age, sexual orientation, and origin, to submit their CV for consideration for this position. Upon reviewing your application, if your qualifications align with the requirements of the role, Stepwise will reach out to schedule an interview. Rest assured, your CV is treated with utmost confidentiality in accordance with our privacy policy. For more details, please refer to Stepwise’s privacy policy at www.stepwise.gr.
Thank you for considering Stepwise!
Είδος Εργασίας: Πλήρης απασχόληση
At Stepwise, we are pioneers in providing top-notch Human Resources Management services tailored for boutique and high-end hotels in Greece and expanding internationally. What makes us unique? We've stepped through the same path! Our dedication is to create a work environment that protects, guides, and inspires the growth of our people, personally and professionally. Ready to take a “wise step” in your Hospitality career? Welcome to Stepwise HR!
Our Partner
DHR Services is a distinguished hotel management company, exclusively managing Domotel Hotels & Resorts, as well as offering bespoke and tailor-made services as third party operator, both for branded and unbranded hotels.
Your Role
We are looking for an exceptional Hotel Operations Manager to lead the launch and day-to-day operations of a boutique hotel in the vibrant heart of Thessaloniki, opening in Spring 2025. In this key role, you will be responsible for coordinating preopening procedures, managing daily hotel operations, optimizing revenue, and implementing cost control measures. You will inspire and lead a dedicated team, delivering personalized, detail-oriented guest experiences, while building strong relationships with both internal and external stakeholders. Your leadership will set the standard for excellence, creativity, and hospitality in this exciting new property.
This position involves an ANNUAL contract.
Key Responsibilities
- Oversee and coordinate all preopening procedures to ensure a seamless and successful launch
- Oversee daily hotel operations with full responsibility
- Ensure the property is in pristine condition for guest arrivals
- Conduct regular inspections for cleanliness, ambiance, service, and staff readiness
- Manage cross-functional teams in reservations, housekeeping, and more
- Coordinate all staff to ensure smooth, efficient operations
- Host team meetings to review operations, targets, guest feedback, and solutions
- Align with DHR Sales & Marketing for business growth and follow-ups
- Set a high standard, train, and motivate staff to deliver exceptional guest experiences
- Maintain open, positive communication with guests
- Track guest satisfaction and resolve complaints
- Manage departmental purchase requests and inventory
- Monitor costs to optimize revenue
- Lead recruitment and staffing decisions
- Conduct staff appraisals, identify skill gaps, and propose training
- Provide timely feedback to owners and DHR as needed
- Ensure adherence to legal, policy, and procedural standards
- Be on-call 24/7 to handle emergencies.
- Degree/Certification in Hospitality, Tourism, Business Administration, or related field
- Accomplished professional with 5 years of Experience in a 4 or 5-star hotel setting
- Solid background in Rooms Division and Front Office operations is required
- Hands-on experience in preopening procedures is highly desirable
- Familiarity with the local market will be considered a valuable asset
- Excellent command of English and Greek (additional foreign language skills preferred)
- Proficient in Microsoft Office Suite
- Proficient knowledge of hotel PMS software, with experience in Protel or similar systems as a prerequisite
- Exceptional Leadership and team-building prowess
- Proven Expertise in Recruiting, Developing, and Inspiring teams
- Keen decision-making process, coupled with sharp problem-solving skills
- Exceptional Time and Task Management
- Well-Organized and constantly alert Mentality
- Grace under pressure and adept Multitasking
- Flexibility and adaptability to juggle a range of different tasks and to work extra hours.
Your personality is an asset. At Stepwise, we value elements of your personality that complement your professional skills, including:
- Emotional intelligence
- Openness to feedback and able to utilize it creatively
- Strong communication & teamwork skills
- Adaptability and Agility
- Active listening
- Solid work ethic.
- Excellent working environment with top professionals in their respective fields
- Career advancement in a dynamically growing company
- Do not forget! By applying, you join a vibrant network of hospitality professionals within the thriving Stepwise HR community.
At Stepwise, we adhere strictly to a non-discriminatory and transparent candidate selection policy. We welcome applicants of all backgrounds, including race, ethnicity, gender, age, sexual orientation, and origin, to submit their CV for consideration for this position. Upon reviewing your application, if your qualifications align with the requirements of the role, Stepwise will reach out to schedule an interview. Rest assured, your CV is treated with utmost confidentiality in accordance with our privacy policy. For more details, please refer to Stepwise’s privacy policy at www.stepwise.gr.
Thank you for considering Stepwise!
Είδος Εργασίας: Πλήρης απασχόληση
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