Τοποθεσία Ζάκυνθος πριν μία μέρα Ημ. ανάρτησης πριν μία μέρα Με μεγάλη εμπειρία Επίπεδο εμπειρίας Με μεγάλη εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Άλλη κατηγορία Κατηγορία θέσης Άλλη κατηγορία
Welcome to Domes!
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Domes Aulus Zante, Autograph Collection

We are looking for a highly energetic, results-driven and experienced Guest Relations Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests.

Some of the responsibilities:
Ensure clients are properly greeted upon their arrival
Ensure and provide flawless, upscale, professional and high-class guest service experiences
Report customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipating their unstated ones
Monitor daily bookings and ensure assigned sunbeds are prepared prior to check-in
Promptly address guests’ requests
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of services
Promote all amenities and conveniences
Manage guest relations team to ensure we comply with all standards and operating procedures

Requirements

Useful to have:
High School diploma, general education degree or international equivalent required. College degree preferred.
Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.

What you will bring:
Excellent communication and people skills.
Good organizational and multitasking abilities.
Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
Detail Orientation.
A team player with a positive can-do attitude and a hands-on, results-driven approach.

Benefits

You will benefit from:
Competitive Remuneration Package
Indefinte Contract
Continuous learning and development opportunities
Friendly work environment

Domes Resorts is an equal opportunity Employer.
All applications will be treated in strict confidentiality.
Please note: Only short-listed candidates will be contacted.