Greece Job Openings
Empiria Group
Guest Experience Supervisor - Paros
Paros
November 26, 2024
Empiria Group is hiring for its properties in Paros
GUEST EXPERIENCE SUPERVISOR
Our Story
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
Role Overview
The Guest Experience Supervisor will be responsible for overseeing the day-to-day operations of the guest experience team. They are ensuring that all guest interactions are handled professionally and efficiently.
Key duties and responsibilities
Benefits
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!
GUEST EXPERIENCE SUPERVISOR
Our Story
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
Role Overview
The Guest Experience Supervisor will be responsible for overseeing the day-to-day operations of the guest experience team. They are ensuring that all guest interactions are handled professionally and efficiently.
Key duties and responsibilities
- Supervising and supporting the guest experience team, ensuring excellent customer service is provided at all times.
- Managing guest interactions, ensuring their needs are met and any complaints or issues are resolved quickly and effectively.
- Training and guiding team members to maintain high standards of service and guest engagement.
- Monitoring guest feedback and using this information to improve service delivery.
- Assisting guests with inquiries, special requests, and ensuring a personalized experience.
- Collaborating with other departments (housekeeping, front desk, food and beverage, etc.) to ensure smooth operations and a seamless guest experience.
- Ensuring that all areas are well-maintained, clean, and comfortable for guests.
- Handling guest concerns, escalating issues to management when necessary, and ensuring follow-up to maintain guest satisfaction.
- Preparing reports on guest satisfaction and service quality, providing insights and recommendatins for improvements.
- Degree in Hotel Management or relevant Field
- Minimum 2 years’ experience in the same position in a 5-star Hotel
- Excellent knowledge of English language. Any additional language will be considered an asset
- Excellent knowledge of PMS (preferably Fidelio) and the Microsoft Office
- Proactive and resourceful with exceptional organizational skills and the ability to meet deadlines.
- Strong team player who is results oriented.
Benefits
- Ongoing training
- Staff Accommodation with half board
- Great Opportunities for professional development within the company or other hotel members of Marriott International.
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!
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