OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Position Summary
We are seeking an ambitious and motivated individual to join our Customer Success Team. In this role, you will serve as a consultative partner to automotive customers, ensuring a positive experience by maximizing the value and benefits of our products and services. You will manage the industry relations portfolio to ensure our offerings are delivered as intended.
You will work closely with National Accounts, Product, Direct Sales, Marketing, and Account Support teams to ensure the successful execution of initiatives.

Job Duties

• Acts as the primary point of contact for the OEM (Original Equipment Manufacturer) Customers.
• Supports wide customer base in both German and English language.
• Builds long-standing and successful relationships with Clients.
• Receives and investigates OEM issues, resolves them, and shares findings with the customer support team to enhance ongoing service.
• Handles first line of product support inquiries and collaborates with product experts for more complex issues.
• Works with sales, marketing, customer support, and product teams to identify customer concerns and recommend improvements.
• Communicates network updates and initiatives to OEM dealers and field representatives.

Requirements

• Fluent in German and English (Written and Verbal Communication).
• Experience in customer success or support, focused on implementing and enhancing account relationships.
• Solid background working with various clients and related company products.
• Excellent interpersonal and relationship building skills.
• Strong problem-solver and can resolve basic client issues.
• Attention to detail.
• Self Motivated.
• Knowledge of Microsoft products.
• Automotive industry experience (advantage).
• Within easy reach of Bonn.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.