Egypt Job Openings
PepsiCo
CTO Sr Manager
New Cairo
November 18, 2024
Overview:
- Interfaces with Business / Market CIO team and manage relationships.
- Leads IT Infrastructure operational availability and restoration of all IT services including Network, Compute, Workplace, Field services for the region
- Ensures that all IT Infrastructure related services are delivered effectively and efficiently to the business
- Holds the responsibility that all Infra Services delivered to the Middle East (Egypt, Saudi, UAE and MEENA Fobo) are in line with the Pepsi Co Standards.
- Develop CTO Market IT AOP, Drive / Support Procurement, Delivery, Installation etc for IT equipments in Field locations.
- IT Infra risk assement and running service improvement plans / risk mitigation
- IT asset management in field locations including, Compute, Network, End User, Workplace and Mobile devices
- New Employee onboarding by assigning / preparaing end user device, application access etc.
- Sets the agenda for the Field services team, prioritizes their work and manages their performance
- Identifies opportunities to reduce baseline costs and enhance service levels
- Review infrastructure and identify risk / opportunities drive / support continuous service improvement
- Creates a feedback mechanism of key metrics to ensure services meets the needs of end users
- Must understand the overall setup of IT Infrastructure Services and roles played by various Service Providers
- Manages Field services specific end user services support strategy, site services support strategy, service improvement plans and routine operational tasks/events
- Handle Dispute Management & Escalation Management to ensure smooth Operations related to Infrastructure Service
- Drives resolution across multiple teams during region impacted Severity 1/2/3 incidents related to IT Infra including Network, Compute, Wages consistent end-to-end service levels
- Support global, sector, market IT infra / business projects delivery and migration to operations.
- Drives continuous improvement related to IT infra in field locations
- Drive incident resolution with the help of service providers for various infra services
- Manages and coordinates the environment operations from an end-to end perspective
- Drives changes derived from incident resolutions.
- Coordinates user acceptance testing of various projects / programs delivered in field locations
- Owns the last mile management (i.e., site, end-user)
- Owns IT specific landscape and portfolio availability through IT services continuous improvement
- Owns IT Infra specific IT Incident recovery and coordination of Root Cause Analysis in partnership with IT Ops providers/partners.
- Risk Management - holds the role to drive and follow-up the PICT “Pepsico IT Controls Template” agenda and assures controls implementation and execution.
- Manage / provide execuitive support for Execuitives in Field locations.
- Manage service desk across different markets.
- Overview vendor relationship / services offerd across various IT infra verticals.
Qualifications:
- Infra (Compute, Database, Network, Workplace Services, Service Desk) Knowledge
- End User Services including Software imgaging and Software Distribution
- System Monitoring and Alerting
- ITIL Process
- Problem solving
- Excellent communication skills
- Ability to work under pressure
- People / stakeholder management
- 15+ years in support roles
- Ability to work cross functional areas to drive continuous improvement
- Ability to work with virtual teams (remote work locations) and lead team of external technical resources (contractors) based in multiple locations globally
- ITIL (Information Technology Infrastructure library) / Agile certification
- Strong communication skills to meet with business, understand sometimes ambiguous, needs, and translate to clear, aligned requirements
- Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
- A minimum of 5 years of experience in Information Security, IT Risk Management, or a similar role.
- Mandatory Technical Skills:
-
- In-depth technical experience and knowledge of infrastructure technologies, networks, web, computing, cloud services, manufacturing equipment, mobile devices, and information (cyber) security.
- Strong understanding of information security frameworks, regulations, and standards such as NIST 800-53, CIS, and ISO 27002.
- Proficient in Service Now, with the ability to leverage its modules for information gathering, data analysis, and automation of the ISA service.
- Experience in threat modeling and applying threat modeling methodologies in previous roles.
- Proficient in Power BI for developing reports and dashboards to support data-driven decision-making.
- Strong skills in developing ad hoc reports and managing metrics.
- Knowledge of Azure and general cloud security principles.
- Ability to read and explain scan (infrastructure, applications, databases) and pen testing results to technical and non-technical stakeholders, guiding them on risk and vulnerability remediation.
- Mandatory Non-Technical Skills:
-
- Proficient in influencing and educating stakeholders on security best practices and policies, ensuring understanding and adherence to security standards.
- Established a reputation as a trusted adviser, providing expert guidance on information security matters.
- Strong presence to represent Pepsi Co Information Security in complex situations with business and IT partners.
- Ability to collaborate with various stakeholders, including business units and product managers.
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