• Manage and oversee select internal communications for the Global SC&D team, ensuring clear messaging to functional teams and retail store teams across the globe.

• Develop and deliver communication through various channels, including emails, newsletters, leadership messaging, intranet site updates, videos, and global directives.

• Ensure alignment with leadership to deliver key messages in a strategic and effective manner.

• Collaborate with Operations to maintain a global internal communications calendar, aligned with important events like product launches, creative campaigns, and in-store activations.

• Design and deliver in-person and virtual training sessions for Visual Merchandising (VM) Cluster and retail teams.

• Work closely with internal partners to ensure training programs are aligned with business objectives and messaging.

• Lead SC&D Global Strategy Summits and other major training events (both in-person and virtual).

• Develop relationships with external partners to support team growth and professional development.

• Manage the training and communications budget.

• Oversee vendor relationships, including building a vendor network.

• Provide leadership to the internal team, ensuring continuous development and high performance.

• Collect employee feedback and track KPIs to assess the effectiveness of communications and training, informing future initiatives.
  
  

• Minimum 5 years’ experience in a Retail or Communications Manager role (preferably within training or communications).

• Experience in the jewelry and/or fashion apparel industry.

• Proven background with high-profile retail brands, particularly in premium execution.

• International experience, with the ability to work with global teams.

• Experience in hosting and facilitating workshops and training sessions.

• Strong leadership skills and ability to manage a team effectively.

• Experience in Adobe Creative Suite, In Design, Photoshop, Illustrator.

• Experience in Microsoft Share Point.
  
  

• Enjoy writing

• Ability to work with stakeholders of all levels

• Team player and “social entrepreneur”

• Diplomat and able to choose their battles

• Passion for retail and people’s development

• Perfect English level (both speaking and writing)

• Willing to travel 35 to 50 days a year.