Remote Work: Hybrid

The Pre-sales Specialist with Italian and English is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken.

Responsibilities:

• Provides call handling for all end-user customer inquiries (phone, email, chat, webform); tracks all transactions in the lead mgmt system
• Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy
• Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly
• Promotes a positive image of products and company commitment to provide quality customer service
• Ensures Zebra's sales resources and partners receive qualified and comprehensive leads
• Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules
• System training to Sales & Partners
• Qualified leads and support to Sales and Partners on lead management
• Quality and complete data in the system
• Pre-sale support to customers
• Active participation in system testing

Qualifications:
Preferred Education:

• BA/BS degree preferred or equivalent work experience

Preferred Work Experience (years):

• 2-5 years experience in customer support, marketing or sales support

Key Skills and Competencies:

• Team worker
• Action oriented
• Customer focused
• Results driven
• Strong problem solving
• Excellent time and task management
• Ability to multitask
• CRM/PRM knowledge
• Excel/Power Point
• Strong communications skills both spoken and written, strong negotiation & selling skills
• Multilingual (EMEA)
• Awareness of regional and cultural differences
• Product portfolio and solutions knowledge
• Strong interpersonal and communication (written and verbal) skills
• Calm and confident telephone manner

Position Specific Information
Location: Brno, Czech Republic
Travel Requirements:
FLSA (U.S. only):
Physical requirements and working conditions will vary by position and should be described as
appropriate.


Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office).