Costa Rica Job Openings

Experian

Upgrade Engineer

Heredia

FULL TIME

November 27, 2024

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Job Description
Job description
The Upgrade Engineer will primarily work with main clients in providing on-site and remote project management and support for Experian Health product upgrades.
Also, the Upgrade Engineer will also:

Apply a combination of business and technical knowledge in healthcare revenue cycle management software, workflow and processes
Have responsibility to make sure, resolve and direct issues related to but not limited to connectivity, design, performance, requirements gathering, implementation, testing, training and support processes
Build and strengthen internal and external relationships, serving as the primary client contact for product and platform upgrades
Rely on product knowledge, technical expertise and business knowledge in revenue cycle management processes to provide appropriate strategic visions for decision-making, evaluation and escalations process

General Responsibilities:

Manage multiple product and platform upgrade projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns
Gathering requirements
Performing GAP analysis and defining solutions to gaps
Analysis and definition of system upgrade requirements
General project management
Guide QA processes, methodologies, and reporting (creation of test plans, test documents, and test cases)
Documenting and monitoring defects to resolution
Subject matter expert for multiple software applications
Analyze and facilitate resolution of complex issues from internal and external clients
Communicate with Sales, Implementation, Account Management, Development, Training and Technical Support teams to resolve issues
Understand client/customer problems and recognize core issues
May help triage client issues occurring in the upgrade process to analyze, determine specifications, resources, assignment and resolution
May be involved in pre-production business analyst activities

Travel up to 25% nationwide

Qualifications
Qualifications

Bachelor’s degree in Business, Computer Science, or other related field.
5-7 years prior project management, business analyst, implementation, or client/payer-side (payer or hospital/health system) experience in healthcare revenue cycle management software and technology
Excellent relationship building skills
Presentation and training experience a must
Understanding of HL7 and X12 message/file formats and transactions.
Experience with X12 278
Experience with SQL Server
Track record with successful projects delivered promptly
Networking skills required
PC hardware communications
Knowledge of MS Excel, MS Word, MS Access, MS Office, Visio
Basic understanding of HL7 / ASTM interfaces

Additional Information
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1

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