Schneider Electric has an opportunity for a Secure Power Service Representative in our Costa Rica Location.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

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Great people make Schneider Electric a great company.

What do you get to do in this position?

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. Service Representative (SR) will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
Experimented SR will share and provide technical instruction and guidance to new and less experienced SR. She/He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
SR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.
Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

Responsibilities

• Comply with Safety and cyber security policies, practices and procedures
• Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
• Analyze and explain reports results to customers and management
• Certification & accreditation could be required vs Business and Country regulations.
• Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
• Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
• Support planners, coordinators, project manager to get good customer site condition understanding
• Escalate quality or technical issue detected on field
• Understand Ecostruxure offer and provide technical explanation to customers
• Use all digital tools designed for SE SR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities to optimize its install base and create lead generation business opportunities
• Perform basic audits of customer’s systems and equipment
• Perform Field Services Operations by providing best in class customer experience and promote Schneider signature
• Lead groups of people (other technicians) in order to accomplish technical and safety requirements

Qualifications
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements:

• Strong Customer orientation mindset
• Strong Technical knowledge on Schneider Electric Products and Serviceable Assets
• Strong Technical knowledge and experienced on cooling and electrical variables and quality indicators, electromechanical diagnosis, cooling performance test, troubleshooting, predictive and preventive maintenance, electrical Norms NFPA 70, 70E and 70B and Standards basic knowledge.
• High skills on Operation, commissioning, maintenance and troubleshooting of Cooling systems and devices such direct expansion inrow and inroom system, cooling water inrow and inroom system, small to large chillers, variable speed drives for cooling, controllers for cooling equipments.
• Ability to perform : welding, vaccum, refrigerant recharge.
• Experience on cooling systems thermal load models, ventilation flows, equipment sizing, pressure drop calculations
• Network skills desirable
• Willingness to learn new competencies (Technical, Digital, soft skills…)
• Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support…)
• Use all digital tools designed for SE SR
• Leadership attitude and teamwork
• Office Competencies Excel, Word, Power Point

Education and Other Required

• Associate degree in mechanical/electromechanical engineer
• 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
• The job requires to stand, walk for extended periods of time + to lift and carry heavy objects up to 50 pounds
• B1 driver licence
• English as second language (intermediate to advanced degree)

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Schedule: Full-time

Unposting Date: Ongoing