Costa Rica Job Openings

Experian

Client Services Associate II

Heredia

FULL TIME

November 27, 2024

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description
Job description

Customized set ups (subcode creation and/or pricing implementation)
High Touch Reseller Assignments managing entire support relationship
Support of U.S. Government accounts
Diagnoses, resolves problems related to but not limited to: o specific requests o technical support o billing o account maintenance o subcode maintenance o data issues o product descriptions o pricing
Aid clients or sales with set up or billing inquiries
Handle client escalations from calls/emails/surveys
Maintain and update critical account and pricing tables
Educate customers on our products, policies and procedures
Attend Sales/Client meetings
Assist with special projects
Submit request to Commercial Relations file and data research as needed
Aid with complex Government account user onboarding
Participate in annual audit of Client Care procedures and job aids
May lead training and/or demonstrations for specific products or client responsibilities
Help with more complex product implementations (ie: API, Fusion IQ, Decision IQ)
Help with special projects (one time or ongoing)
Help import and portfolio management processes
Ensure access to Business IQ Alerts
Ensure access to My Experian Portal
Coordinate support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc) General Responsibilities:
Subcode maintenance
Knowledge of Consumer and/or Commercial products and services
Use Salesforce to engage Support assistance
Use Salesforce to track and log all activities relevant to customer

Qualifications
Qualifications

2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) access
Good organization and strong communication skills.

Additional Information
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1

New Job Alerts

Amazon Support Services Costa Rica SRL

Japanese Catalog Specialist, Prime Video Digi-Flex

San Jose

FULL TIME

December 4, 2024

View Job Description

Roche

Country Chief Accountant - Portuguese

San Jose

FULL TIME

December 4, 2024

View Job Description

Forza legal Limitada

Servicios Generales Oficina

San Jose

FULL TIME

December 4, 2024

View Job Description

GSK

Intern, Commercial / Sales Analyst, 2024

Tres Ríos

December 4, 2024

View Job Description

Pfizer

Global Clinical Supply Data Analytics and Reporting Sr. Associate

ENCARGADO OPERATIVO - SUCURSAL SANTA CRUZ. PARA NUESTRO CLIENTE COOPEALIANZA

Santa Cruz

November 25, 2024

View Job Description

Grupo TLA

EJECUTIVO DE BODEGA Y SERVICIO AL CLIENTE

Santo Domingo

November 19, 2024

View Job Description

Job Solutions

ASESOR DE VENTAS CAJAS - HEREDIA. PARA NUESTRO CLIENTE COOPEALIANZA

November 29, 2024

View Job Description

Job Solutions

Heredia

Escazú

FULL TIME

December 4, 2024

View Job Description