Canada Job Openings

Pursuit Collection

Front Desk Agent, Pursuit Jasper

Jasper

FULL TIME

December 2, 2024

What will be your daily pursuit?:

Our Pursuit Jasper team is diverse collection comprised of 7 superb hotels (Pyramid Lake Lodge, The Crimson, Marmot Lodge, Chateau Jasper, Lobstick Lodge, Forest Park Hotel, Miette Mountain Cabins) and 4 fantasitc restaurants (Aalto, Terra, Hearthstone Lounge, Silverwater). By applying for this role, you'll be considered for a position at one of these incredible locations. At the heart of our team is a spirit of collaboration, so you may have the chance to work across multiple locations, meet amazing people, and have the summer of a lifetime!

What will your compensation be?:

The starting salary for this position is $18.00 per hour.

When does this adventure begin?:

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?:

Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.

What will you do in this job?:

Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Responsibilities may include:

Process telephone calls
Process group arrivals and departures
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payment
Take, cancel, and change room reservations
Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
Refer major guest complaints to Hotel Manager or Front Desk Supervisor
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services, and local points of interest
Arrange services required for guests with special needs
Provide information regarding room status and special guests to other departments
Learn the Emergency Response Manual thoroughly
Learn the Night Audit procedures.
Perform related Front Desk duties as directed by Supervisor

What skills and experience do you need for this job?:

Previous guest facing / recepionist experience or education an asset
Neat and clean in appearance and work habits
Pleasing, outgoing personality
Knowledge of languages is considered an asset
Ability to accept direction
Solid understanding of guest service principles
Good communication skills
Knowledge of computers, will train
Typing skills an asset
Ability to work within a Team

What will your work environment be like?:

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO:

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

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