Canada Job Openings

Pursuit Collection

Front Desk Agent, Mount Royal Hotel

Banff

FULL TIME

December 2, 2024

What will be your daily pursuit?:

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?:

The starting salary for this role is $17.50 per hour.

When does this adventure begin?:

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?:

Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.

What will you do in this job?:

Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
Welcome and register arriving guests
Promote and sell rooms
Check-out departing guests, review guest accounts
Post incidental charges to rooms and process payments
Use proper telephone etiquette
Handle reservations by phone and in person
Handle a high-volume of general enquiries
Provide information on hotel facilities, local points of interest, services in area
Communicate with other departments
Respond to guest concerns and complaints
Assorted clerical duties, maintaining a clean work environment

What skills and experience do you need for this job?:

Committed to exceptional guest service
Excellent communication and interpersonal skills
Must thrive on dealing with people and be guest focused
Superb attention to detail
Ability to multi-task while handling high-pressure situations
Energetic and highly-motivated
Professional, well-groomed manner – must meet the grooming policies and standards of Pursuit
Ability to work all days and shifts, mornings, evenings, weekends
High school or equivalent education
Bachelor's Degree or related technical school degree preferred
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO:

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

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