Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 300 highly skilled, passionate and enthusiastic employees.

To strengthen our Accounts team, we are looking for a Shop Visit Support Officer, who will focus on:

• Preparing and providing administrative support for Jet Engine Shop Visits to ensure customer satisfaction and trust.
• Collecting information from customers and subcontractors to enable efficient administrative follow-up of cases.

Your profile:

• Education: a higher education degree.
• Technical Knowledge: preferably a basic understanding of jet engines.
• Strong verbal and written communication skills in Dutch, French, English.
• Planning and organizational abilities.
• Precise and methodical work style.

Your role:
Customer Communication

• Manage the exchange of administrative information with customers before, during, and after Jet Engine Shop Visits.
• Request and process necessary documentation for Jet Engine Shop Visits.

Administrative Case Management

• Ensure traceability of parts and prepare LLP sheets.
• Compile, archive, and share repair records.
• Create and update the Bill of Work (BOW) and provide inspection reports.

ERP & Logistics

• Set up projects in SAP and handle customer orders per contractual terms.
• Organize transport for engines, parts, and materials, including off-site repairs.