Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support/Field Service Engineers help our customers to solve issues that enable scientists to make life-changing discoveries. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

In this position, you will provide on-site repair, preventive maintenance, installation, sales support and modification implementation on the instrumentation to ensure customer satisfaction. Your focus will be on our chromatography (GC, GC-MS, LC, LC-MS, HPLC) and spectroscopy (ICP-MS, ICP-OES, UV-VIS) solutions.

Your main responsibilities will include:

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be travelling and visiting clients on a regular basis in Belgium and Luxembourg.

Qualifications

We are looking for a motivated individual with the following background:

• University Degree in Analytical Chemistry or similar (Chemistry, Biochemistry, Biotechnology…)
• Significant experience in technical support OR as an end user of chromatography and/or spectroscopy techniques such as GC, GC-MS, LC, LC-MS, HPLC, ICP-MS, ICP-OES, UV-VIS
• Basic knowledge of IT network (VPN, servers…)
• Full proficiency in English, besides of proficiency in Dutch or French
• A valid driving license

On a personal level, you are open minded, autonomous, thorough and proactive. You also have great interpersonal skills to communicate with both internal and external partners.
What we offer:

This full-time, permanent position is available as soon as possible. The role won’t be head-office based but working remotely combined with travel to customer sites within your assigned geography (a company car will be available to you).

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows.

We are committed to making Agilent a best place to work for everyone by providing a truly inclusive work experience. Together, through collaboration, as One Agilent, we are better able to deliver trusted answers to our customer’s critical questions because we know there is work to be done.


Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support