Belgium Job Openings

Biocartis

Customer Service Representative

Mechelen

FULL TIME

November 18, 2024

Publication date
15 November 2024
Location
Mechelen
Country
Belgium
Workplace type
Hybrid
Travel percentage
0%
Department
Customer service & technical support
Function type
Full-time
Contract type
Employee
Experience required
Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry
Education
Minimum a Bachelor degree in languages or an economic orientation

The Customer Service Representative acts as a liaison between the Customer and back office functions.

Accountabilities
  • Assist with complaints, orders, errors, account questions, billing, cancellations and other queries;
  • Handle customer inquiries in a timely, accurate and professional manner to solicit customer satisfaction through the resolution of issue(s);
  • Greet customers warmly and ascertain problem or reason for calling;
  • Responsible for triaging the call and electronically referring the account to the appropriate area for resolution;
  • Responsible to collect and process order intake. Assist with placement of orders, refunds, or exchanges;
  • Answer questions about warranties or terms of sale;
  • Open and maintain customer accounts by recording and updating account information;
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs;
  • Contribute to team effort by accomplishing related results as needed;
  • Facilitate shipping and transport enquiries;
  • Aid in product recalls;
  • Logging and administering of service requests.



Profile requirements
  • Bachelor degree in languages or an economic orientation or equivalent through experience;
  • Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry;
  • Working knowledge of the order process workflow;
  • Excellent multilingual verbal and written communication skills (English / French / Spanish / Dutch)
  • Well-developed listening skills
  • Excellent analytical and organization skills
  • Excellent telephone skills
  • Able to multitask
  • Well-developed documentation skills
  • Good interpersonal skills combined with the ability to make an impact
  • Able to resolve conflicts
  • Thrives in a fast-paced and changing environment;


Interested?
We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated.
Of course we offer you a fitting compensation package which includes a Flexible Income Plan.
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