Belgium Job Openings

OMP
Account Manager - Consumer Goods
November 28, 2024
We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.
Are you customer-focused, self-motivated, and charismatic? Are you passionate about maximizing value for customers? And do you have experience with supply chain planning solutions?
If you are ready to make our customers’ day, then join OMP as our new Account Manager!
Your challenge
As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.You are responsible for:
- Developing outstanding customer partnerships focused on the entire customer life cycle.
- Building and managing long-lasting relationships with multiple levels of stakeholders.
- Understanding our customers’ industry and business situation, concerns, and needs.
- Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
- Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
- Mapping stakeholders using organization charts of customer leadership and teams.
- Aligning with the project team during all project phases through optimized governance.
- Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
- Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
- Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
- Negotiating new areas of business within existing accounts.
- Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side.
- Balancing and dynamically prioritizing multiple customer engagements.
- Shaping and managing customer expectations through changing relationship stages.
Your team
As an Account Manager, you’ll join the Industry team, as part of the Customer Solutions organization. The Industry team realizes the targets and strategies set in the industry business plans together with the Commercial and Delivery teams. The Industry team guides and supports the Commercial and Delivery teams with industry-specific commercial expertise, advice, and solutions.Your profile
Soft skills
Entrepreneurial
Networking expert
Dynamic
Analytical
Problem-solving
Hard skills
Supply chain knowledge
Experience with CRM systems
Project management
Language skills
Required:Your future
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as an Account Manager, grow towards roles in supply chain consulting, advisory, business & market development, or people management.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.Our company
We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies count on our smart software and services to optimize their supply chains.Are you ready to join a team of more than 1,000 passionate, creative team players of over 60 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.
We care for our people. True to our innovative spirit, we believe in growing talent and in boosting expertise. Our happy customers include Bridgestone, Johnson & Johnson, Pepsi Co, Procter & Gamble, and Shell.
Want to learn more? Visit careers.omp.com/our-company.
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