Apply for Warranty Clerk / Service Receptionist Role at Sci-Fleet Motors

Australia Job Openings

Sci-Fleet Motors

Warranty Clerk / Service Receptionist

Mount Gravatt

FULL TIME

November 29, 2024

Mount Gravatt Mazda is one of Australia's largest and most successful family owned and operated automotive groups. No detail is too small when it comes to experiencing Zoom-Zoom for the very first time and we are committed to delivering that sensation to our customers each and every time.

Mount Gravatt Mazda is seeking an dedicated team player, who is customer service orientated and solutions focused.

Working closely with the Service Department team you will be responsible for the manual preparation of warranty claims:

Collect and receive repair orders for warranty claims
Collect and receive repair orders for NCS claims
Check and confirm delivery dates and vehicle details
Raising warranty invoices through Mount Gravatt Mazda’s DMS
End of month related tasks including closing all warranty jobs
Filing and storage of warranty parts held for audit purposes
Identify potential problems and implement associated improvements
Service Reception as a support for the boking process including making bookings from online, and phone sources
Assist taking phone calls during busy periods to ensure customers satisfaction
Complete outgoing calls to customers who have missed services

Our ideal candidate will:

Have good understanding and experience with the vehicle servicing processes and procedures
Demonstrated understanding of customer retention
High level planning, organisational and time management skills
Outstanding customer service skills whilst being courteous and reliable
Have excellent organisational and time management skills
Intermediate PC skills
Previous reception related experience
Automotive experience highly desirable

Mount Gravatt Mazda will offer you:

A competitive remuneration package
Company paid ongoing development and training
A friendly, safe and supportive working environment with opportunities for development and room for advancement.

Only candidates with previous customer service experience or in a similar role within the automotive industry should apply.

Mount Gravatt Mazda is an Equal Opportunity Employer. Sci-Fleet Toyota is the largest selling Toyota dealership in Australia & 15th in the world!
We currently have an opportunity for an experienced New Car Sales Consultant to join our team at Brendale. If you thrive on making deals, beating your own PB and driving that income then this is the role for you!
We are committed to providing second to none guest experiences and are seeking equally passionate, service and results driven individuals who embody our brand promise "Oh, What A Feeling!"
A typical day will include

Identifying prospects & actively following up queries to seek new business
Understanding and identifying customer interests, needs and buying criteria
Maintaining up to date knowledge of our products
Driving Toyota For Life compliance
Delivering vehicles
Providing post delivery support
Demonstrating Sci-Fleet's values and supporting behaviours

We are seeking applicants who

Have 1 - 3 years experience in a similar role
Are exceptional communicators and can add to the positive vibe within the dealership
Are committed to learning, growing and developing sales techniques and approaches
Are empowered by our quality standards and are Respectful, On Show, Professional, Efficient and strive for Continuous Improvement
Have the ability to inspire other team members through strong leadership skills
Have proven sales experience and a record exceeding sales targets
Are collaborators that work well within a team environment

Sci-Fleet Toyota will offer you a competitive salary and commission structure where you have the power to maximise your earning potential. Company vehicles and fuel cards will be offered to the right person.
Sci-Fleet Motors is an Equal Opportunity Employer.

We regret to inform you that this job opportunity is no longer available as it has expired

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