Senior Technical Consultant Service Now
WE ARE FUJITSU
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
ABOUT THE ROLE
The Senior Technical Consultant Service Now, is a high-performing member of our consulting team, responsible for delivering exceptional Service Now projects and services to clients across the Asia-Pacific region.
This position is based in Canberra (preferred) but open to candidates located in Melbourne, Sydney, or Brisbane. Due to the nature of the work, candidates must hold or be eligible for Baseline/NV1 security clearance or Australian Citizens with eligible to obtain security clearance at the later stage.
RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop, configure, and customize the Service Now platform to meet business requirements.
• Collaborate with cross-functional teams to prioritize and address business needs.
• Explore and test Service Now's out-of-the-box capabilities before considering custom builds.
• Write clean, efficient, and maintainable code (Java Script).
• Conduct code reviews and quality control to ensure maximum efficiency.
• Develop scoped applications, workflows, and other UI elements for custom solutions and enhancements.
• Provide guidance and expertise to support platform growth and development.
• Conduct demonstrations and presentations of Service Now solutions to business teams and stakeholders.
• Debug technical issues and develop innovative solutions.
• Produce and execute test cases to maintain software quality.
• Document code and application functionality, including drafting Functional Design Specifications.
• Stay updated on emerging Service Now trends and technologies.
• Transfer knowledge to team members on Service Now administration and development.

REQUIREMENTS AND EXPERIENCE
Must Have:

• A degree in IT, Computer Science, or a related field.
• Service Now certifications:
• Service Now Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) ITSM and 1+ additional CIS certification.
• Service Now Suite Certified (e.g., ITSM, HR, or CSM).

• Proven experience delivering high-quality Service Now solutions and development.
• Expertise in HTML, XML, Java Script/AJAX, and integrations (e.g., web services, SOAP, email, MID).
• Ability to create build documentation, solution designs, and detailed design specifications.
• Strong workshop facilitation skills and experience delivering multiple Service Now product line projects.
• Exceptional written and verbal communication skills.

Nice to Have:

• Additional Service Now certifications.
• ITIL Foundation certification.
• 5+ years of successful Service Now project delivery.
• A general understanding of Service Now licensing.

Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

• We offer tailored career paths across our global organization to support your professional and personal growth.

• Our customers trust us. We have an excellent reputation across the region and globally.

• Best in-class reward and recognition programs flexible work, volunteering leave, and more.

• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).