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ABOUT THE ROLE

• RFQ Opportunity
• 12 months contract
• Melbourne based but Canberra is also an option
• Required NV1 security clearance or above

The Cloud Service Manager is responsible for ensuring exceptional service delivery to customers by acting as the central point of ownership for cloud services. This role focuses on managing customer expectations, aligning processes, and driving optimization.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Provide a single point of ownership for cloud services.
• Oversee onboarding of customer workloads onto the cloud service.
• Act as a key point of contact and escalation for onboarding issues.
• Align customer and service processes to support seamless delivery.
• Lead monthly service review meetings to ensure services meet customer expectations.
• Advocate for customer needs, including feature requests for service roadmap enhancements.
• Deliver financial and capacity optimization insights to improve service efficiency.

REQUIREMENTS AND EXPERIENCE

• Proven experience in service management, ideally within a Defence context.
• Strong skills in stakeholder management and process alignment.
• Ability to manage customer expectations and address escalations effectively.
• Experience in cloud service onboarding and financial/capacity optimization is highly desirable.

Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

• We offer tailored career paths across our global organization to support your professional and personal growth.

• Our customers trust us. We have an excellent reputation across the region and globally.

• Best in-class reward and recognition programs flexible work, volunteering leave, and more.

• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).