Job no: 498108
Work type: Permanent Full Time
Location: Sydney
Categories: Customer Service

Your opportunity
As the Executive Floor Coordinator, you will lead the delivery of exceptional customer experiences for all staff and guests utilising our Level 30 meeting rooms. As the first point of contact, you’ll handle inquiries in person, over the phone, and via email with efficiency and professionalism.
You’ll play a key role in ensuring the seamless operation of internal and external meeting rooms and facilities at the Scentre Group Support Office, contributing to a smooth and welcoming experience for all.
About the Role:
Start your week by planning priorities with your manager and supporting the smooth operation of the Executive floor. You'll troubleshoot issues, ensure seamless service for external clients and staff, and maintain regular communication with your team.
Engage in team catch-ups, HR meetings, and align with your manager to drive performance improvements and deliver exceptional service.
Key Responsibilities:

• Greet guests upon arrival, offering tea/coffee service, and ensure a smooth check-in experience.
• Manage the diary for all meeting rooms in Outlook, including room bookings, meeting requests, and coordination with EAs/TCs for director requests and guest arrivals.
• Assist the Executive Floor Manager in planning and executing Board and Client lunches and organise catering for meetings on behalf of team members.
• Reconfigure meeting room layouts as needed, ensure rooms are well-stocked with water, glasses, and stationery, and tidy rooms after previous sessions.
• Support the execution of large events, advising on room and technology setup, and assist with troubleshooting any technology or in-room issues.
• Maintain the cleanliness of the commercial kitchen, keeping it tidy and stocked with appropriate levels of cold drinks.

What sets you apart

• Strong Communication Skills: Clear and professional in both written and verbal interactions with clients and teams.
• Hospitality Background (Highly Desirable): Experience in hospitality, demonstrating high customer service standards and attention to detail.
• Customer-Centric Approach: Focused on delivering excellent service, anticipating guest and team needs.
• Highly Organised and Efficient: Skilled in managing multiple tasks, prioritising effectively, and maintaining efficiency.
• Team Player – Cross-Functional Collaboration: Ability to work well with various teams and stakeholders.
• Adaptability to New Technologies: Quick to learn and adapt to changing tools and technologies.

About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
For more information or if you have any questions, please email Talent Lead Kylie Stephens – kstephens@scentregroup.com.
Applications close: Friday 12th December (unless filled prior).