Job no: 498107
Work type: Permanent Full Time
Location: Melbourne
Categories: Centre and Retail Management

Your opportunity
We are on the lookout for a talented Centre Manager to lead one of Scentre Group’s largest assets Westfield Fountain Gate. This is a key leadership role within our Centre team focused on leading the team to connect with our customers, retailers, and community to enable us to deliver on our plan – more people to come more often and for longer.

Reporting to the Regional Manager, Centre Experience - VIC, you will be responsible for the operational, service, and commercial results that are being delivered for the centre. You will prioritise the team’s focus on the areas our customers tell us are most important, ensuring our NPS and customer listening tools are our key reference point.

Your key accountabilities will include:

• Creating, maintaining, and monitoring the customer led culture of Westfield Fountain Gate, ensuring the team is coached and empowered to deliver great experiences every day.
• Building team capability and engagement.
• Ensuring the effective financial and commercial performance by delivering strong commercial outcomes across the centre P&L and capital planning processes.
• Ensuring compliance to health and life safety standards across the team and contract partners.
• Gaining asset team alignment on all strategic planning and priorities.
• Utilising customer listening tools to inform strategic plans and operational excellence.

What will set you apart from the rest?
Your experience in Centre Management and team leadership will highlight your ability to achieve great results through effectively influencing stakeholders across your cohort. In addition, your expertise in project management and financial management will be invaluable contributions to the Centre Manager role.

You will have:

• Strong commercial acumen but with a passion for customer experience.
• The ability to get things done and be happy to ‘roll up your sleeves’.
• A demonstrated ability to develop strong working relationships with a range of stakeholders and consistent operational and commercial results.
• The ability to communicate with and engage with a broad range of audiences.
• Previous leadership level experience in a fast-paced retail, property or hospitality environment.
• A passion for driving change and experience in change management.

About us
We create extraordinary places and experiences that connect and enrich communities. We bring people together through our 42 Westfield destinations across Australia and New Zealand. We create an essential place where customers, communities and businesses can interact.

Our people are the key to our success. Our focus on operational excellence means we have the capabilities and expertise within our team to design, construct, operate, manage, and market our platform. Our workforce includes more than 75 job types reflecting the diversity of our capabilities and talent.

We are the place where talent thrives

We promise to respect, inspire, and develop you, and do work that matters.

We are committed to providing a range of benefits that support our people in all aspects of life. Our benefits include financial assistance, family support, community engagement, growth and development opportunities and health and lifestyle support to create a positive work life balance as you grow your career with us.

Some of our most exciting and unique benefits include:

• Life Leave – additional 5 days paid leave to use however you like on top of your 4 weeks annual leave.
• Gender neutral parental leave – 18 weeks paid with no qualifying period.
• Free parking at all Westfield destinations in Victoria

Our diverse and inclusive workforce is not only something we are proud of but something we are committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI+, Mental Health and Wellness and Gender Equity.
Application closing date: 8th December 2024