About TAFE Queensland
TAFE Queensland is the largest and most experienced provider of vocational education and training in the state, with a history of serving Queensland communities for over 140 years.
We have recently been named the State Winner of the 2024 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
From entry-level certificates through to bachelor degrees, and comprehensive trade training, TAFE Queensland delivers hands-on, practical training across almost 500 qualifications at more than 60 campus locations throughout Queensland, from Thursday Island in the North to Coolangatta in the South East and as far west as Mount Isa.
Our unique structure and state-wide delivery model supports our commitment to assisting the diverse needs of our students, from a wide range of socio-economic and cultural backgrounds, and in regional and remote locations. Our responsive approach allows us to adapt our offering to meet the needs of local industries by delivering training that strengthens local communities and provides real employment opportunities for graduates.
We have a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training. Our students benefit from our innovative, authentic, and progressive team, helping them graduate confidently, capable, and with the hands-on skills employers need.
At TAFE Queensland, we hold true to our values—Safety first, Working together, Focusing on our customer, Taking responsibility and Showing initiative—and keep our customers at the centre of everything we do. By living these values we continue to strengthen TAFE Queensland's reputation as a leading provider of high quality education and training. Our people are recognised for demonstrating these values in their everyday work.
TAFE Queensland values diversity and inclusion and provides employment opportunities which are inclusive of peoples from all diversity groups.
For more information about TAFE Queensland visit www.tafeqld.edu.au
Your Opportunity
The Educational Operations Manager (Trades) oversees the day to day operational support functions within the Educational and Training portfolio supporting key components of the student lifecycle, from pre-admission to graduation and beyond and mobilising the workforce to deliver efficient, quality and timely outcomes.
This position sits in the Educational and Training Portfolio and reports to the Faculty Director, Construction, Trades and Building Services.
There are two (2) employment opportunities available: 1 x Permanent Full-Time and 1 x Temporary Full-Time to 19 December unless otherwise determined.
The position will be based primarily at our Nambour campus however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities

• Drive the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
• Live a safety culture, lead by example and support Workplace Health and Safety in the workplace to maintain industry partnerships and models for student engagement and advance the standing and reputation of the organisation.
• In partnership with the Executive Director Education and Training and peer managers, embed the delivery of educational operational services into the business maximising resource utilisation, maintaining compliance and mitigating risk.
• Lead and manage high performing teams aligned to educational operational activities. Manage team resourcing including emergent staffing needs, rostering, leave, overtime, recruitment and performance planning, and actively manage under performance.
• Lead and manage a range of critical business activities, coordinating multidisciplinary teams, appropriately identifying and delegating responsibilities to ensure organisational priorities are met.
• Provide high quality advice to the Executive Director Education and Training and other managers in the business on the operational effectiveness of administrative plans, policy, procedures, compliance and systems. Investigate and resolve complaints relevant to student administration.
• Foster a culture of quality, efficiency and continuous improvement, mentor and coach others in new business processes to implement integrated, centralised and efficient educational administrative workflows that provide a seamless experience for students and clients.
• Embed systems and processes for the effective utilisation of technology to record, analyse and monitor student management activities and contractual obligations ensuring a high degree of accuracy and critical deadlines are met.
• Report on the efficiency and effectiveness of financial and non-financial performance targets including operational and project budgets.
• Champion collaborative working relationships and partnerships with internal and external stakeholders to provide relevant and high quality educational administration and support services and intervention strategies, resolve operational issues and maximise student and revenue outcomes.
• Maintain knowledge of the Region, its services, products and policies and utilise this knowledge to make informed, consistent decisions that support business initiatives.
• Manage or contribute to ad hoc projects and actively participate in appropriate networks, forums, professional development and student/client engagement/marketing activities to support the strategic direction of TAFE Queensland.

How you will be assessed
Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:
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• Proven track record and success in leading large multidisciplinary educational teams.
• Superior organisational, planning, prioritising and problem solving skills
• Proven experience in fostering collaborative and productive working relationships communicating clearly, listening and incorporating the views of others.
• Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
• Demonstrated commitment in the provision of outstanding client service.

Highly Desirable Requirements

• Tertiary qualifications in vocational education, business, human resources or leadership and management; or equivalent relevant experience is highly desirable.
• Experience in managing large diverse teams.

How to apply
If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 9:00 AM, Friday 13 December 2024.
Job Reference Number: TQ2024-1349

For further information, please contact:
Recruitment.East Coast@tafeqld.edu.au This work is licensed under a Creative Commons Attribution 3.0 Australia License.