• Support and nurture the delivery of active and passive activities, including inductions, community events, wellness program and functions
• Manage all Homeowners queries and complaints promptly in a courteous and professional manner, and in line with internal escalation procedures where required
• Manage front of house duties, back of house duties including all general office administration and record keeping
• Monitor the ongoing financial performance competently and seek out opportunities to improve the Homeowners experience and/or profitability
• Actively contribute to Stockland’s risk aware culture and performance through participating in operational risk training and adhering to relevant compliance and regulatory obligations
• Ensure compliance and participation across company and industry wide audits

• You’ll bring solid experience in a similar role managing customer experience and property
• Experience in Land Lease Community, Retirement Living, or Hotel/Holiday Resort industry will be highly regarded
• Excellent verbal and written communication skills along with building relationships with internal and external stakeholders is key
• Exposure and knowledge in financial and budget management will be highly advantageous
• You’ll bring strong emotional intelligence and maturity to deal with sensitive and confidential items
• You are community minded, and service orientated, with a can-do and hands-on approach
• Proficient computer literacy including use of MS Office Suite
• Have the flexibility to attend functions outside of normal working hours as required