Are you passionate about creating a supportive and inclusive environment for students? Join our team as an Administration Officer in Access Ability Services!

In this dynamic role, you will be the first point of contact for students accessing our services, ensuring they receive appropriate advice and support for their educational adjustments. Your exceptional communication skills will shine as you assist students and stakeholders through various channels, including face-to-face interactions, phone calls, and email.

As a key member of our team, you’ll collaborate with staff, students, and external providers to implement tailored educational adjustments and support Access Ability programs. Your role will also involve managing essential administrative tasks, including management of a database system, operational processes, finance, and human resources for the service.

If you’re customer-focused, organised, and ready to make a meaningful impact, we’d love to hear from you.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience in the provision of high-level quality administrative and support services within a demanding, client focused environment
• Excellent initiative and self-management skills to deal with the range of functions and tasks in a proactive manner under broad direction.
• Demonstrated ability to work independently and in a team environment, to deliver efficient customer service to a diverse range of clients including understanding of when to escalate complex situations to Team Leader for higher level guidance
• Excellent time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met
• Excellent interpersonal skills with the ability to communicate with people at all levels with tact, maturity and appreciation of sensitive issues, varying communication style accordingly
• High level analytical and problem-solving skills, with the capacity to develop sound solutions to problems and issues including the ability to take initiative and generate solutions to unplanned scenarios.
• Demonstrated advanced skills in MS Office and experience in use of and / or management of information and database systems
• Knowledge and understanding of relevant State and Commonwealth legislation pertaining to the rights of people living with disability and the responsibilities of educational institutions.

Qualifications

• Completion of a degree without subsequent relevant work experience;
• Or completion of an associate diploma and at subsequent relevant work experience;
• Or an equivalent combination of relevant experience and/or education/training

**This position is open only to applicants who have work rights in Australia

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

For more information about the role, please email talentacquisition@swin.edu.au

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au

Applications Close: Sunday 12 January 2025, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

Disability and Reasonable Adjustments
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.

For a confidential conversation about your accessibility needs or to offer feedback on how we can enhance our recruitment processes to accommodate any adjustments you may require, please contact Swinburne’s Disability Confident Recruitment at DCR@swin.edu.au or call +61 3 9214 3550.

Science in Australia Gender Equity (SAGE) at Swinburne
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

For any support please contact talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
#LI-SW