The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression.

What this job involves

• Location: CABA, Buenos Aires
• Work schedule: Monday to Friday, 8:00 am to 5:00 pm.
• Work model: On site
• Contract Type: Indefinite-term

Key Responsibilities and Accountabilities:
Customer Experience

• Maintain highly a professional and polite manner always, both in person and on the telephone. Follow any dress code guidelines. Make eye contact with visitors.
• Greet, register and badge visitors.
• Enter guest information into RE&F/Microsoft provided visitor registration management system; as requested and approved. Where applicable, collect emergency contact information.
• Notify the appropriate Microsoft staff to inform them of their visitor. Maintain confidentiality regarding visitors.
• Respond to questions from staff and visitors regarding directions, local services, amenities and building locations.
• Make arrangements for taxi/transportation app service as requested.
• Provide guest wireless access code as required or direct visitors and staff to the appropriate location.
• Ensure the customer facing meeting room is kept neat and tidy.

Operational Excellence

• Receive and/or direct to the appropriate on site location, incoming local deliveries and distribute or communicate to staff to pick up the deliveries to the proper department locations and tenant/ Arrange courier pickups upon request at selected sites or direct staff to the appropriate on site location.
• Answer and direct phone calls/main switchboard or lobby desk, respond to general inquiries and support administrative requests.
• Ensure front desk and lobby areas are maintained with a professional presentation and that any applicable requirements are met.
• Support and coordinate events requirements with business and/or IFM events team ensuring requirements are met and delivered according with IFM scope service.
• Provide concierge with daily briefings on events and meeting schedules and any other specific user requirements key to meeting customer experience.
• Perform daily sweeps on meeting room and lobby area to ensure it is clean, tidy and functional at all times. Work with Hospitality and/or Cleaning provider to ensure food and crockery is removed once function has finished.
• Maintain and keep current Standard Operating Procedure (SOP) manuals for the Lobby Area or in smaller office for the site.
• Enter service requests or update as work completion status changes in work order system.
• Coordinate and assist with Lobby and/or general maintenance issues, to include entry of Service Requests into the GFSC.
• Provide access to Tier Two IFM Providers to carry out maintenance work in accordance with site EHS systems and procedures.
• Ensure Microsoft devices, display services and associated lobby technology is functioning and working at all times. Work with Microsoft IT and Site FM in raising technical issues and failures promptly and to full resolution.

Processes & Procedures

• Monitor staff and visitors who enter secured areas. Contact security immediately for all types of security breaches and problem situations.
• As necessary, commence emergency procedures in a manner consistent with assigned location emergency response plans.
• Complete the reports that are required with the role (use of rooms/spaces, calls quantity, visitors, etc.)

Qualifications:

• 1+ years of experience with customer service
• Advanced or Fluent English and Spanish professional written and speaking level.
• The position is required to have multi-skilled profile, interested in technology, outgoing and with a hands-on attitude to engage visitors to showcase company's technology are essential attributes of the position.
• Bachelor´s degree (or currently pursuing) in Hospitality, customer services careers or field related to public translator is preferred.