Customer Service Representative (Remote - Argentina, Part-Time)
Company: Junk Maven
Location: Remote (Based in Argentina)
Job Type: Independent Contractor (Remote, Part-Time)
Pay: $5 - $7 USD per hour (biweekly), based on experience
About Us
Junk Maven is a leading junk removal company based in Northern Virginia, USA. We pride ourselves on delivering exceptional service, clear communication, and hassle-free experiences for our customers. We’re expanding our remote team and seeking a dedicated and proactive part-time Customer Service Representatives (CSRs) in Argentina.
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers. You will manage inbound calls, schedule appointments, and assist with various administrative tasks. This is a remote, independent contractor position, requiring fluent English and a reliable internet connection.
Work Schedules Available

• Monday - Wednesday, 9:00 AM to 5:30 PM EST

Key Responsibilities

• Customer Communication: Answer incoming calls, respond to emails, and professionally follow up with potential customers.
• Scheduling: Use Housecall Pro (HCP) to manage appointments, including sending confirmation texts and calls for the next day's jobs.
• Confirmation Calls: Call customers with landlines to confirm appointments. Follow up with customers who haven’t responded to text confirmations in the latter part of the day.
• Same-Day Job Management: Communicate with field staff on Discord to coordinate same-day jobs, providing accurate arrival times to customers.
• Administrative Support: Perform various admin tasks during downtime, including creating social media posts using Chat GPT and Canva. All content will be reviewed by the manager before posting.
• Objection Handling: Address and handle customer objections using our sales objection strategies (training and resources provided).
• Internal Communication: Use Discord for team communication and notify the team when a job is scheduled for the same day.
• Additional Duties: Assist with miscellaneous tasks assigned by the manager as needed.

Requirements

• English Fluency: Excellent verbal and written communication skills.
• Stable Internet Connection: Reliable internet to manage remote work responsibilities.
• Tech-Savvy: Comfortable using digital tools like Housecall Pro, Discord, Ring Central, Canva, and Chat GPT.
• Organized & Proactive: Strong time management skills and the ability to handle various tasks efficiently.
• Remote Work Environment: Must have a quiet, professional setup suitable for making and receiving calls.
• Availability: Must be available for the specific part-time schedule applied for Monday-Wednesday.

Compensation

• Pay Rate: $5 - $7 USD per hour, paid biweekly, depending on experience.
• Contract Status: Independent contractor position with flexible remote work.
• Skill Development: Gain valuable experience in customer service, digital communication, and social media management.

Job Type: Part-time
Pay: $4,812.00 - $6,737.00 per hour
Expected hours: 24 per week