South Africa Job Openings

HotelJobs.co.za

Relief Travel Specialist - Leading Travel Company - Johannesburg

Johannesburg

FULL TIME

November 22, 2024

Kendrick Recruitment is currently seeking a dedicated and skilled Relief Travel Specialist to join a leading luxury travel company. This role is vital for maintaining high standards of guest experience and operational efficiency while demonstrating a strong commitment to sustainability and community care.
Key Responsibilities:
  • Oversee teammates' desks during absences (sick leave, annual leave, or educational leave), managing requotes and ongoing proposals.
  • Assist with brochure quotes and develop agent educational bookings/hosted educational bookings, ensuring seamless trips in collaboration with Sales.
  • Implement and test new systems and procedures.
  • Chase provisional bookings and follow up on dead leads during quieter periods.
  • Assist in loading bookings for consultants during peak periods.
  • Plan and design creative itineraries.
  • Maintain clear and consistent communication with agents, sales teams, preferred supplier partners, and colleagues.
  • Participate in rotational emergency duty as per the Retail Emergency BOP.
  • Work early and late shifts on a weekly rotational basis.
  • Provide calm and professional service to agents and guests.
  • Uphold the company's values of caring for people, land, and wildlife.
Knowledge Required:
  • Passion for delivering service excellence.
  • In-depth knowledge of Tourplan and Microsoft systems is advantageous.
  • Familiarity with South Africa, Southern, and East Africa is preferable.
  • Willingness to assist and learn continuously.
Skills Required:
  • Strong understanding of terms and conditions, product knowledge, and the company's destinations.
  • Knowledge of travel industry channels and markets.
  • Ability to formulate strategies and make commercial decisions.
  • Excellent problem-solving skills and teamwork.
  • Proficiency in MS Office applications (Word, Excel, Power Point, Outlook) and Tourplan is advantageous.
  • Experience with WETU is a plus.
Personal Characteristics:
  • Strong interpersonal skills and sense of urgency.
  • Passionate about guest satisfaction and self-motivated to meet deadlines.
  • Willingness to share knowledge and inspire others.
  • Driven by motivation rather than targets.
  • Administration-driven with excellent organizational skills.
Previous Work Experience Required:
  • Minimum of 3-5 years of inbound tour consulting experience.
If you are passionate about creating exceptional travel experiences and are ready to take on a dynamic and challenging role, we encourage you to apply today!
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