Introduction

Responsibilities

• monitor staff and strive for improving their efficiency and competency by guiding them the right way of handling customers
• coordinate with doctors to schedule their clinic timings, number of patients to be seen, number of rooms to be allocated, equipment and supplies required and maintain records of the same
• coordinate and supervise functions of patients' appointments, registration and cash collection system on daily basis for smooth functioning of clinics in collaboration with nursing arm
• keep abreast of any policy changes in the organization which may affect clinics and communicate the same in a timely manner to the concerned staff
• ensure counter checking and signing of Daily Revenue Reports in accordance with Revenue Collection and Cashiering protocols
• contribute in achieving at least 90% positive indicator score in patients' satisfaction-related aspects by being polite, helpful, efficient with a focus on CARR (Communication, Attitude, Respect & Caring and Responsiveness) behaviors
• handle patients' queries by taking periodic rounds to ensure smooth operations in assigned areas for keeping customers satisfied
• monitor staff roster and attendance for maximizing efficiency and minimizing staff overtime cost
• responsible for achieving budgeted volumes and revenues for the available services of respective Medical Centre.
• ensure that major KPIs like volume, revenue, patients' length of stay, consultants' arrival time and call center reports meet the defined benchmarks and take corrective actions where necessary.

Requirements

To Apply