Pakistan Job Openings

Crumble Pakistan

Assistant Manager - Support Centre

Rāwalpindi

FULL TIME

November 28, 2024

We are seeking a dedicated Assistant Manager to lead and support our customer service team. This role is vital to ensuring smooth operations, exceptional customer experiences, and efficient team performance in a dynamic, fast-paced environment.
Key Responsibilities:
  • Supervise daily operations and ensure the support team delivers excellent customer service.
  • Manage shift schedules to maintain optimal staffing levels during peak hours.
  • Monitor team performance metrics such as response and resolution times, identifying and addressing areas for improvement.
  • Handle escalated customer issues to ensure timely and effective resolutions.
  • Collaborate with cross-functional teams to streamline operations and ensure seamless service.
  • Assist in recruiting, onboarding, and training new team members while fostering ongoing development.
Qualifications:
  • Proven experience in a leadership role within customer service or a related field.
  • Strong problem-solving, organizational, and communication skills.
  • Ability to manage staff, prioritize tasks, and perform under pressure.
  • A commitment to enhancing the customer experience and team performance.
If you're a results-oriented professional with a passion for leadership and customer satisfaction, we’d love to hear from you.
To Apply: Please send your CVs to Careers@crumblepakistan.com
Job Type: Full-time
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