Patrique Mercier Recruitment Nordic

Italian speaking Technical support for Electronics Company - Remote in Greece

FULL TIME

November 30, 2024

Patrique Mercier Recruitment Nordic is delighted to present an exceptional opportunity for an Italian Speaking Technical Support Specialist for a leading Electronics Company, offering a remote work arrangement from Greece. In this role, you will provide comprehensive technical assistance to Italian-speaking customers, addressing their inquiries and resolving issues related to electronic products. Your expertise will significantly contribute to customer satisfaction and ensure a seamless experience. If you possess a strong technical background and enjoy assisting customers, we encourage you to apply!

Responsibilities:
  • Provide high-quality technical support to Italian-speaking customers through phone, email, and chat.
  • Troubleshoot and resolve a variety of issues concerning electronic products effectively.
  • Guide customers through step-by-step troubleshooting procedures with patience and clarity.
  • Accurately document customer interactions and solutions in the support database.
  • Collaborate with team members to identify common issues and improve service delivery.
  • Respond to customer feedback and suggest enhancements to the product or service.
Requirements:
  • Fluency in Italian (both spoken and written) is essential, along with a good command of English.
  • Previous experience in technical support or a related field involving electronics is preferred.
  • Strong problem-solving skills and the ability to handle technical issues.
  • Excellent communication abilities with a customer-focused mindset.
  • Able to work independently in a remote environment while maintaining motivation.
  • Familiarity with electronic products and troubleshooting techniques is a plus.
  • Self-motivated, organized, and capable of managing time efficiently.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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