ABOUT COMPANY:
Established in Taiwan, we have redefined the hostel industry by offering more than just accommodation—it provides a lifestyle experience that blends travel, living, and working. With a focus on fair pricing, modern design, and prime locations, it aims to be more than a hotel by integrating life aesthetics with its community. The brand is dedicated to building a global image that reflects its values and philosophy, creating a platform for both travelers and the local community. Plans include expanding services through collaborations, offering co-living, co-working, and travel packages, with a goal to become an iconic name in Vietnam for a new blend of travel, work, and life.
PRODUCT
Hostel, meeting room and workspace rental services.
RESPONSIBILITIES:

• Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Respond to situations as they arise and manage guest conflict
• Hosting member gatherings for co-working space
• Assist with administrative tasks including copying, faxing, sorting and distributing mails, preparing meeting room
• Maintain reception area and all areas in a clean and tidy manner at all times
• Ability to work with financial department, reconciliation OTA, reconciliation with other service
• Ability to do the bi weekly report and other reports
• Ability to learn how to training the new staff as Junior Community Associate

Additional Duties:

• Laundry: assist housekeeping with sorting company linen and terry as well as general cleaning/maintenance of the Hostel and Commercial Laundry facilities.
• Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
• Room cleaning

REQUIREMENTS:

• You are fluent in both written and spoken English, other languages (Mandarin, Japanese) are a great advantage
• You pay attention to details, stay focused and learn quickly
• You like to help and love to connect with people, you can explain anything to anyone, and are comfortable with communicating in writing as well as on the phone
• You are motivated and driven. You volunteer for new challenges without having to be asked. You are going to take ownership of your time and aim to make a difference.
• 2 Years working in Leadership, customer experience
• Previous experience in a leadership role within a customer service environment
• Life experience with selected information from different industries
• Strong sales and customer service skills
• Experience managing groups of staff in achieving personal and team Target.

PRIORITIZE:

• Priority is given to candidates who already have a tour operator license

BENEFITS

• Base salary + commission
• Insurance follows the government law
• Promotion opportunities
• Youthful working environment, leadership team, enthusiastic advancement and many advancement opportunities.
• Other allowance

LOCATION:
Ly Tu Trong, District 1, HCMC
Hiring Process
2 interview rounds in English (at office)
Loại hình công việc: Toàn thời gian
Mục lương: 12.000.000₫ - 15.500.000₫ một tháng