Job Type

Work Schedule

General Description

Essential Duties and Responsibilities

• Handling multiple systems and applications, necessary to complete assigned tasks according to the businesses served by the unit.
• Working with a sense of urgency on referred requests. Completing them on the day they were referred and handling them according to the priorities established by the unit's service agreements.
• Digitization of documents worked on.
• Advising clients on the terms and conditions of approval of their application.
• Coordinating the disbursement according to the terms agreed with the client.
• Guiding the client through the disbursement process.
• Call customers to follow up on their credit application, validate evidence or guidance on pending documents to be received.
• Maintain effective communication with colleagues from other areas, Branches, Telemarketing, Help Desk, among others for the effective handling of applications.
• Handle additional unit related tasks as required.

Education

Experience

Other Qualifications

• Positive and proactive attitude. Willingness to listen, understand and solve our clients' needs to offer the best alternative according to their needs.
• Fluency in English and Spanish, both oral and written.
• Excellent communication skills.
• Excellent interpersonal skills.
• Ability to handle objections over the phone.
• Willing to work under pressure and focused on achieving goals.
• Ability to prioritize, work with multiple tasks simultaneously and on changing needs.
• Willingness to travel outside of Puerto Rico.

Values