OTR Dispatcher
Be part of a dynamic transportation company committed to delivering exceptional service and fostering a collaborative work environment. We value our employees and strive to create a culture of appreciation and teamwork.

We are seeking a highly motivated and driven OTR Dispatcher to join our team. This role is essential to the smooth operation of our warehouse, driving commitments and overall business success.

• Pay is $21-$23 p/hr, depending on experience.
• Schedule: Monday-Friday from 8:00 am to 5:00 pm.

The OTR Dispatcher prepares dispatch documents and tracks freight by creating pro #’s in Tailwind software. Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times. Keep track of transportation regulations and laws to ensure that truck drivers comply.

EXPERIENCE

• Two years or more of dispatch experience is highly preferred
• CDL is a plus

WORK ENVIRONMENT

• Able to work in an office environment as well as warehouse and outdoors as needed
• Moderate exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Dispatch loads to company drivers and owner operators and act as liaison between drivers, customers/brokers, and co-workers.
• Organize and respond to emails, phone calls(asap) and voicemails within time expectation of 30 mins for general and 15 mins for quotes; follow company standards.
• Find and schedule new loads when necessary
• Communicate with drivers, warehouse and customers to schedule shipment activities, perform administrative tasks to deliver high-quality services for all clients and discuss any special handling issues

• Utilize Tailwind and Samsara to their fullest use for optimal efficient performance. i.e., creating pro #’s, tracking freight, invoicing customers, monitoring and tracking drivers etc. • Review, sign rate sheets and upload to shared drive for retention and access.

• Complete Carrier Agreements
• Monitor and update customer’s portals.
• Find resolutions for driver issues, concerns, and challenges
• Maintain weekly schedule
• Meet safety goals set forth by management
• Complete routine observations and audits to ensure that drivers are completing all work assignments in a safe, timely and efficient manner
• Check delivery progress and ensure everything is on schedule to meet the customers’ expectations
• Keep employee records, including productivity tracking and attendance documentation etc.
• Provide Excellent customer service
• Enter data in computer system, communicate and pass down information for the next shift, and maintain logs and records of calls, activities, and other information
• Participate in on-call rotations
• Attend, actively participate and conduct when called upon for weekly, monthly and annual meetings and trainings.
• Perform other duties as needed.

QUALIFICATIONS
• Computer proficiency

• Excellent Verbal and Written Communication in English
• Knowledge of basic mathematical equations.
• Time Management.
• Decision making
• Critical Thinking
• Continuous improvement

SPECIAL QUALIFICATIONS

• Extensive knowledge of local, state, and federal regulations including but not limited to DOT, FMCSA, TSA, OSHA and company policies.

Must be able to comply with all required pre-employment screenings.
RESUME REQUIRED.

Prince Perelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

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