The Department of Developmental Services (DDS) has an excellent opportunity for a motivated individual seeking a full-time clerical position as an Office Support Specialist I to support the Brockton Area Office.

• Provide general support services to all staff in the Brockton office and act as an administrative assistant to the Area Director, Assistant Area Director, and Service Coordinator Supervisors, requiring a large degree of decision making and knowledge of functions of the Department.
• Maintain and monitor databases, files, forms, prepare and process documents, mailings etc.
• Maintain records/record room(s) i.e. creating, filing, purging and storage in compliance with Department of Developmental Services (DDS) and Health Insurance Portability and Accountability Act (HIPAA) regulations.

• Monitor waivers, initiate new referrals, and insure compliance with Home and Community Based Waiver (HCBW) regulations.

• Liaison between the Area Director and other agencies.

• Respond to requests related to Meditech, Home and Community Services Information System (HCSIS), and Individual Service Plan (ISP) and a resource to Area Director/ Asst Area Director, Program Coordinator, and Employees.

• Answer and screen telephone calls; Design and develop project specific Access databases, Excel spreadsheets, Word forms, etc.; responsible for all back office operations.

• Prepare meeting materials and agendas for meetings, record and transcribe meeting minutes for Area Director/ Asst Area Director's review and distribute as appropriate,

• Receive and disseminate to appropriate individuals incoming confidential mail, scans, faxes, memorandum, e-mail etc.

• Operate standard office machines and equipment such as photocopiers, fax machine, computer, and calculators. Ensure ongoing functionality of equipment. Assist the Director in the organization of special functions, meetings, mailings, and ordering supplies.
• Supervise Clerk IV.

• Experience with Microsoft Office Suite, specifically Excel/Access/Word

• Excellent organizational skills

• Excellent communication skills

About the Department of Developmental Services:
For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:
Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
• https://www.mass.gov/lists/dds-fingerprint-background-checks

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
For help logging into/resetting your Mass Careers profile, call the Employment Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.