United States Job Openings
Essilor and Subsidiaries
Customer Service Coordinator (Customer Experience)
Saint Cloud
FULL TIME
December 3, 2024
Position:Full-Time
Total Rewards: Benefits/Incentive Information
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica’s Customer Service standards.
- Owns follow-up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift
- Outbound calls
- Resolves customer claims
- Take payments
- Support on basic A/R functions
- Promote digital tool usage
- High school diploma
- 2+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Ability to multitask
- Excellent time management skills – must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Optical experience – Office work exposure to RX
- Intermediate Excel skills
- Ability to navigate information systems and internet is a must
- Must have flexibility in work hours to support business needs between the hours of 8 AM – 8PM Monday-Friday
- Higher education degree
- Inside Sales Experience
- Experience using SAP
- Experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
- Bilingual Spanish or French
Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
New Job Alerts
ALI Pharmaceutical Manufacturing, LLC
Executive Assistant
Omaha
FULL TIME
December 3, 2024
View Job DescriptionNorthern Virginia Community College
Architectural/Interior Design Specialist
Fairfax
PART TIME
December 3, 2024
View Job DescriptionAstound Broadband Business Solutions
Strategic Account Executive - GEMS
Chicago
FULL TIME
December 3, 2024
View Job DescriptionVelcro USA Inc.
Distribution Associate I - 2nd Shift
Manchester
FULL TIME
December 3, 2024
View Job DescriptionUniversity of North Carolina School of the Arts
Transportation Coordinator
Winston-Salem
FULL TIME
December 3, 2024
View Job DescriptionLooking for similar job?
QC Holdings, Inc.
Customer Service Representative
Bolivar
FULL TIME
November 29, 2024
View Job DescriptionQlik
Principal Customer Success Manager
Salt Lake City
FULL TIME
November 29, 2024
View Job DescriptionMeyer & Depew Co., Inc.
Customer Relations Representative
Kenilworth
FULL TIME
November 27, 2024
View Job DescriptionAdaptHealth New England
Customer Service Position
South Portland
FULL TIME
November 29, 2024
View Job DescriptionIgnite Promotions, Inc.
Customer Service Representative (CSR)
FULL TIME & PART TIME
November 25, 2024
View Job DescriptionNew Job Alerts
ALI Pharmaceutical Manufacturing, LLC
Executive Assistant
Omaha
FULL TIME
December 3, 2024
View Job DescriptionNorthern Virginia Community College
Architectural/Interior Design Specialist
Fairfax
PART TIME
December 3, 2024
View Job DescriptionAstound Broadband Business Solutions
Strategic Account Executive - GEMS
Chicago
FULL TIME
December 3, 2024
View Job DescriptionVelcro USA Inc.
Distribution Associate I - 2nd Shift
Manchester
FULL TIME
December 3, 2024
View Job DescriptionUniversity of North Carolina School of the Arts
Transportation Coordinator
Winston-Salem
FULL TIME
December 3, 2024
View Job Description