Are You Ready For A Great Career at Meyer & Depew? We are a 71+year old family-owned heating and air conditioning service company serving central and northern New Jersey.
Meyer & Depew regularly looks for hard-working individuals to join our team. We don’t just hire based on whether or not an individual can do the job, we hire based on an alignment with our values. There is a reason people enjoy working at Meyer & Depew – we listen to our staff members and provide them with opportunities for career development and growth.
SUMMARY
This is an in-person position requiring the employee to work in our office based in Kenilworth (Union County), NJ. We are conveniently located near the Garden State Parkway, Route 78 and Route 22.
Full Time: Monday – Friday 8am to 5pm; one mandatory Saturday per month, 8am-4pm; Rotating on-call schedule; OT as necessary.
Our Customer Relations Representative is responsible for providing effective word-class service for all Company clients, potential clients and employees by utilizing excellent, in-depth knowledge of company products and programs. Responsible for acting as liaison for clients regarding errors, account questions, billing, cancelations, and other queries.
Important Qualifications and Required Skills:

• Experience within customer service call center department.
• Organized; goal- and detail- oriented.
• Superior customer service skills with a strong sense of urgency, problem-solving and proficient follow-up skills.
• Strong time management skills and the ability to handle competing priorities.
• Excellent interpersonal skills required to work with both external clients and team members.
• Effective communication skills, both written and verbal.
• Strong computer skills; proficiency in MS office and computerized technology systems.
• Comfortable working in a fast-paced environment.
• Sales and negotiation experience.
• Experience within customer service and call-center atmosphere, preferred.
• Ability to work under pressure and display a positive attitude towards work and be a team player.
• Adhere to and promote the Company’s Core Values.
• Bi-Lingual English-Spanish a plus.

Knowledge, Skills, Abilities and Competencies:

• Self-motivated and must have initiative to complete tasks with minimal supervision.
• Strong organizational skills with attention to detail and ability to work in a fast paced environment.
• Proven ability to handle multiple tasks simultaneously; prioritize, organize, document information, keep accurate records and follow-up as necessary to complete customer’s job accurately and on time.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
Job functions include:
With every interaction, provide a world-class customer service experience.

• Answer incoming phone calls, create dispatch service tickets, book sales appointments, process customer payments, maintain client database with current information and update notes to ensure team and field service technician success.
• Make outbound calls focusing on promoting Company services and retaining clients.
• Follow-up and coordinate with the team to ensure paperwork for jobs are received and processed in a timely manner.
• Maintain punctuality and satisfactory attendance with the willingness to work OT and weekends and on-call queue coverage, as needed.
• Serve customers by selling products and meeting customer needs; existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales leads.

Note: This information above is not meant to be a complete list of the job responsibilities. Rather, it is a list of the most significant current responsibilities and is subject to change as workload and conditions may vary.
MINIMUM QUALIFICATIONS:

• Must be (18) eighteen years of age or older.
• Legally permitted to work in the United States.
• Pass background screening clearance for employment.
• Education: High school diploma or equivalent.
• Years of Relevant Work Experience: 2 years+ clerical and/or administrative background.
• Physical Requirements: Most of the time, job duties are performed in a sitting position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light objects.
• Knowledge or experience in the home improvement or construction industry, preferred.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
Meyer and Depew is an award-winning company and offers the following:

• Interesting Work
• Appreciative Management
• Excellent Benefits
• Ethical Incentive Pay
• Career Pathing
• Generous Paid-Time Off Policy
• Competitive Compensation

Meyer and Depew is an Equal Employment Opportunity Employer
Meyer and Depew will not discriminate against any employee or applicant on the basis of race, religion, color, place of national origin, nationality ancestry, sex, marital status, pregnancy, age, mental or physical disability, medical condition, military or veteran status, sexual or affectional orientation, genetic information, atypical hereditary cellular or blood trait of any individual, political or labor organization affiliation, or any other protected class recognized by law.
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Expected hours: No less than 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Job Scheduling and Sales: 2 years (Required)
• Client Support and Retention: 2 years (Required)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person