The Brokerage Operations Business Support Services Associate will provide high value world class client service to the front office, home office, and operations teams by responding to inquiries and providing timely resolution. Coordinate and support processes that are performed by vendors that include statement and trade confirmation mailings, investor communications (prospectuses, proxies, annual reports, etc.) mailings, and firm and regulatory mailings while maintaining adherence to industry regulations.

Key Responsibilities:

• Provide timely response to incoming email and phone inquiries pertaining to functions within operations. Engage department subject matter experts to assist with research and to provide resolution to complex issues.
  
• Work closely with various vendors that support client statements, investor communications, and shareholder services to include prospectus fulfillments.
  
• Responsible for having knowledge of various applications and systems that are utilized by the front office, home office and operations teams. Participate in testing and validation efforts to support production releases.
  
• Work closely with operations and other support teams to coordinate and distribute field communications.
  
• Serve as a liaison to coordinate changes related to client facing forms and work closely with form owners, Compliance, and application and development team when changes are presented. Track inventory and maintain the firm's form repository.
  
• Support investor communications by completing vendor related checklists, review and work exception items, provide maintenance support, and monitor the fulfillment of shareholder communications
  
• Stay abreast of department processes by cross training with various internal teams
  
• Maintain and provide support to internal intranet and Share Point sites and perform maintenance as needed.
  
• Adhere to the regulators and guidelines established by Financial Regulatory Authority (FINRA), Securities and Exchange Commission (SEC), and other regulatory bodies.
  
• Assist with retrieving work items for audit requests.
  

Basic Qualifications:

• Minimum 1 year of brokerage industry experience.
  

Preferred Qualifications:

• Bachelor's degree or equivalent education, training and work-related experience.
  
• Provide high quality client service.
  
• Ability to handle multiple assignments; work under pressure in a fast-paced environment.
  
• Attention to detail with emphasis on accuracy and quality.
  
• Excellent organizational, verbal and written communication skills.
  
• PC skills including MS Office products and ability to learn other computer software applications.
  
• Excellent PC Skills including strong knowledge of MS Excel.
  
• Direct experience within functional area for which role is to be performed, i.e. margin, trading, cashiering, etc.
  

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.
Role Location Hourly Salary Range
California $19.71 to $50.63
Colorado $19.71 to $43.70
District of Columbia $21.01 to $46.54
Illinois $18.27 to $43.70
Minnesota $19.71 to $43.70
Maryland $18.27 to $40.48
New York $18.27 to $50.63
Washington $21.01 to $46.54


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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.