POSITION SUMMARY

• To provide a safe playing atmosphere to the Kids club children and other guests accessing Kids Club. Ensures cleanliness, set -up and safety of all areas and facilities and attend to all guests needs within the Spa and Recreation Department, more specifically for Kids Club where the main job role is involved.

2. Major Duties and Responsibilities

• Perform tasks as directed by the Manager in pursuit of the achievement of business goal
• Responsible for all Kids club, camps, Events and Animation activities for Recreation. Plan and implement activities to entertain the guests.
• Be knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
• Maintain set-up and cleanliness of the department and report maintenance issues. Make sure, kids club area, furniture, toys and playground, Kids club pool and its pool area is always in good condition and clean whenever is required.
• Maintain the kids club supplies and arts & crafts items. Control the cost of expenses.
• Ensure guest’s amenities are always readily available. Conduct daily inspections of the area to ensure cleanliness standards are met.
• Be flexible to work during busy days, weekends and Public holidays.
• Ensure to provide uncompromised safety to the children, which is the prime responsibility on this job role. Follow all implemented work practices for guests sign in and sign outs for kids club registration.
• Apply correct charges to guests and visitors where applicable for use of the facilities and services
• Maintain cleaning equipment in good working order and report any problems.
• Perform any duty as directed by the Manager, but not just limited with the kids club
• Greet and escort guests always and be able to work under pressure.
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests and kind to all children and Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs and maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude and Taking appropriate action to resolve guest complaints

Specific Job Abilities

• Must be able to speak, write and converse freely in English and to speak in one additional language
• Must be able to have full knowledge of the Hotel surrounding areas
• Must be able to stand 8hrs a day while maintaining a smile and positive attitude

Key Relationships:

• Ensure full liaison with other members of the team
• Strong communication with other departments
• Strong relationship with guests and internal customers

In this role, you will impact the company strategy as follows:

• Daily data collection and reporting of issues as they arise
• Completion of Progress Training & participation in Progress related activities
• Support of Departmental objectives
• Assist in reduction of service recovery costs - Ensure wastage is kept to a minimum
• Attend minimum of 2 appraisals per year
• Participation in Departmental meetings

3. Other Responsibilities

• Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.
• Other Responsibilities: Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested.

7. Essential Functions & Takes per Time
8. The Job & the Law
Full adherence to local laws and procedures. Be aware of all local Health, Safety & Fire regulations and to abide by their terms. Maintain high standards of personal hygiene at all times. Demonstrate proper and safe usage of all equipment. Care in service to avoid accidents. Maintain a clean and tidy work area. Security in keys/micros (as applicable). Ensure cash/credit card security. To support and adhere to the equal opportunities policy of the company


10. Employee’s Acknowledgement:


I hereby confirm that I have read and agreed this job description explaining the main duties and responsibilities of my job: And I will follow all company policies and procedures





End - protected basis, such as disability and veteran status, or any other basis covered under applicable law.