POSITION SUMMARY


To supervise the recreation department area of responsibility which consists of Desert adventure activities, Public pool, Kids club, bicycle department and Desert nature reserve flora and fauna. To conduct and lead adventure center desert activities such as Nature drive, Nature walk, Star gazing, Fat biking, E-fat biking, Archery, Night desert safari, Lunar expedition, Fishing, Bird watching, Ritz Kids Rangers, Night Walk, Sunset camel caravan and Team building activities. Assist with the ecological work, conservation and to act as the primary link between the guest and the field operations, ensuring that the standards of all equipment, wildlife and facilities used by the team and guests are safe and maintained at the required standards. To be responsible for communication between guests and Guides, and for development and training the Resort Activity Officers with regard to ecology, e-tourism, astronomy, history, conservation, heritage and culture. Daily allocation of duties to activity officers, in line with the Resort’s services and functionality.


Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to supervisor/manager.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others, and support team to reach common goals. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Manager.


PREFERRED QUALIFICATIONS


Education:
A Degree, Diploma or recognized training in Ecology, Biological Sciences, Adventure tourism, Field /Tour guiding, Outdoor recreation or relevant area of study


Supervisory Experience:
At least 2 years working experience in a supervisory position relevant to the job requirements.
Experience in a similar resort would be a strong recommendation.


License or Certification:
Valid UAE driver’s license (preferably Manual) and some experience in First Aid, safety conscious, confident driving off- road manner.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.