Position

Mission:
The High End Client Experience Associate Manager will be responsible for driving the clienteling agenda with regional responsibility to ensure successful delivery of HE client engagement, coverage and development for the region.

Responsibilities:

• Leverage on client portfolio analysis to set local clienteling objectives and priorities, adapting central strategy at regional level
• Oversee the definition of personalized annual client journey plans leveraging all touchpoints (O2O, gifting, events, experiences, in-store and out-of-store activities) for our clients from our top 4 HE segments
• Organise client portfolio reviews (Top Clients, New Purchasers, Lapsed Purchasers) at regional level to inform the development of robust action plans
• Build clienteling action plans by market and by store (Temple, Flagship, Regular) to grow the HE client portfolio with a strong focus on priority client clusters (e.g. top HE segments, new, locals,...)
• Ensure main HE clienteling targets / KPIs are met at market level, store level and HECM level in the region
• Manage the HE client database (ensuring data quality and accuracy)
• Accurately manage and ensure a proper allocation of the clienteling budget
• Arrange client schedules during HE events and ensure smooth follow-up
• Support in the development of client gifting and assets for clients (ie. Invitations)
• Interact and build relationships with HE clients acting as an ambassador of our HE creations.

Job responsibilities

Qualifications:

• At least 5 years of experience in luxury retail management or client relations, with a focus on High Jewelry & Haute Horlogerie.
• Strong background in clienteling, event management, and driving business growth through client engagement.
• Excellent communication and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of the luxury market, competitors, and trends, along with a passion for delivering an exceptional client experience.