Empleado de Plazo Determinado (duración determinada)

• Management of beneficiaries’ hotline, complaints boxes Set up, field visits.
• Ensure active collection of complaints and feedback
• Support the Ukraine team for Monitoring, Evaluation, Accountability and Learning (MEAL) with developing and establishing a complaints and response mechanism for humanitarian programming
• Establish a help desk/information table for community members to answer beneficiary comments/questions during humanitarian aid distribution
• Refer feedback and complaints to relevant stakeholders and departments on a regular basis
• Follow up on internal complaints and feedback referrals with appropriate offices and sectors
• Respond to raised pending issues
• Communicate serious complaints to senior management

• Develop and review project information materials.
• Ensure that key information reaches beneficiaries and marginalized groups through several ways.
• Always ensure that the principles of World Vision and Core Humanitarian Standards are upheld in all aspects of the MEAL functions and general project management.
• Ensure that beneficiaries and partners have constant access to information about WV’s programs
• Ensure stakeholders have access to channels that effectively process complaints and feedback in line with confidentiality and pre-defined standards.

• Lead accountability assessments for all new project areas
• Consult with beneficiaries before developing and implementing accountability systems to use their feedback to design the system
• Provide technical support to Project Manager to adopt participatory approaches related to the project implementation.
• Initiate consultation sessions with community members as required

• Provide detailed summaries of complaint issues for operational meetings
• Develop monthly accountability reports and analyses of trends

• Carry out additional responsibilities and project tasks as assigned by the MEAL Manager of WV Ukraine, Project Manager

Local Applicants Only