We want you to:

• Guide warranty team executively in parallel with After Sales Group’s targets
• Make performance management of the team effectively and prepare career plans for the team members
• Ensure domestic warranty operation’s compatibility with Hyundai’s Global Warranty Policy
• Follow governmental & legal regulations / obligations, and customer requirements closely, and make sure company’s warranty applications are coherent with them
• Analyze warranty claims and perform data analysis
• Lead dealer warranty audits and complete evaluations of the audits on time
• Monitor annual warranty budget, goodwill budget and main warranty KPIs (CPU, CPVS, etc.) closely
• Monitor and manage domestic warranty labor rate regularly
• Develop ideas to reduce warranty cost and put them in practice
• Control warranty part collection and scrap center operation
• Collaborate with technical team to find out technic service bulletins and coordinate warranty actions to be taken if necessary
• Prepare frequent department presentations to report top management
• Manage and report quarter based dealer warranty premium process

You will also need to have:

• At least bachelor’s degree in engineering or related field
• Minimum 8 years experience, preferably in/for Automotive OEMs in Technical/Warranty roles
• Effective communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels globally
• Competent in problem-solving, analytical and interpersonal skills
• Excellent oral and written skills in English with the ability to interact effectively with all levels of management and reporting for the quality platforms
• Traveling flexibility both overseas and in Turkey
• Advanced user of MS Office applications (especially Powerpoint and Excel)
• Customer-focused personality
• Being competent about governmental & legal regulations / obligations such as 6502-law on customer protection, TS 12047-after sales services regulation etc.