Reference

2024-886

Customer Service:
o Customer order management, stock allocation, manage back orders, shipment
planning & tracking with collaboration & alignment with regional managers,
customers and shipment company.
o Monitor customers’ credit account status prior to shipment release and invoice
creation.
o Invoice customers in accordance with tax policy and escalate to Regional
Managers if past due.
o Follow up customer claims and have regular monthly / weekly meetings with our
3rd party delivery suppliers to solve problems and customer claims, review
performances & improve process and OTIF.

• Demand planning, Customs and Stock management

o Under guidance of supervisor manage inventory, ensure product availability,on
time delivery and respond to operational inquiries to ensure successful
fulfillment of customer orders
o Follow up stock reconciliation with 3PL.
o Material requirements planning, track import orders, ensure supply chain cycle
on time, maintaining communication between all related parties including
Europe office, logistics and customs partners.
o Coordinate operation and related documentation in export and import activities,
follow up customs process on a timely manner.

• Supply Chain KPI and Cost management:

o Tracking of all invoices related to cost items; (e.g. domestic shipment, import
duties, return invoices... etc) landed cost, delivery cost reports to support
managerial decisions and liaise with Finance team
o Prepare monthly, quarterly and instant reports to support managerial decisions,
Analysis and reporting of flow/SAP trends and forecast performance, with close
follow-up for improvement.
o Track Key Performance Indicators (KPI) of the operation and report periodically.

• Providing info and support to all departments and internal teams such as

Country/Finance/Marketing/Sales teams as required/necessary .

• Playing active role in related projects (e.g. savings, digitalisation)
• Provide accurate documentation and master data management concerning supply chain

activities.