• Lead, train, and supervise on-trade teams, ensuring alignment with company standards and high performance.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

• Manage day-to-day on-trade operations, ensuring efficient processes and adherence to service quality standards.
• Develop and implement operational procedures to maintain consistency and minimize inefficiencies.
• Monitor and manage inventory levels in collaboration with relevant teams to ensure optimal stock management.

• Execute strategies to improve customer satisfaction and loyalty in on-trade environments.
• Address customer feedback and resolve concerns to uphold Pernod Ricard’s premium brand image.

• Build and sustain relationships with key partners, suppliers, and stakeholders to enhance operational effectiveness.
• Collaborate with the sales and marketing teams to drive promotional activities and maximize sales opportunities.

• Experience: At least 5 years in a supervisory or managerial role in the alcohol, beverage, or FMCG industry; 2–3 years of direct on-trade or FMCG sector experience is preferred.
• Industry Knowledge: Strong understanding of on-trade operations, alcohol regulations, and safety standards.
• Leadership: Proven ability to lead, motivate, and manage a diverse team effectively.
• Problem-Solving: Excellent organizational and problem-solving skills, with the ability to handle complex situations.
• Technical Proficiency: Familiarity with inventory management systems, Point of Sale (POS) systems, and ERP software. Proficiency in MS Office Suite is required.
• Flexibility: Availability to work varied hours, including evenings and weekends as needed.
• Language Skills: Intermediate-level English proficiency to understand and respond to basic instructions.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

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