Job Description Summary

Early Career Trainee, Service Delivery is responsible for driving service delivery, field parts inventory and service tools management processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey, Iran & Central Asia.

About GE Health Care

GE Health Care is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Job Description

Key responsibilities/essential functions include:

• Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
• Driving operational excellence on the service delivery processes under responsibility
• Establishing a smart service inventory in line with Global Parts Team’s strategy and ensuring availability of parts in local warehouses
• Managing installation and field tool inventory; purchase, loan, calibration & repair processes
• Driving data analysis and business case development for key projects
• Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
• Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis

Qualifications:

• Bachelor’s Degree
• Experience in service, technology or operations, preferably in Healthcare Business
• Strong analytical and quantitative skills
• Experience on statistical and/or data management tools
• Proven ability to meet deadlines in a fast-paced changing environment
• Ability to work effectively in a cross-functional, global team environment
• Excellent planning, prioritization and organizational skills
• Excellent interpersonal and verbal & written communication skills
• Demonstrated collaboration, negotiation and conflict resolution skills
• Analytical, problem solving & root-cause analysis skills

Preferred Qualifications:

• Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
• Knowledge of ISO 13485 and CE Mark requirements

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE Health Care is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care - Creating a world where healthcare has no limits
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Additional Information