Turkey Job Openings
V Group Limited
Crew Operations Manager
Istanbul
FULL TIME
November 11, 2024
- This role is accountable for compliant and timely crew relief as well as proactive planning of ratings for multiple mobilization teams. This role may also serve as local representative of the entity to government institutions, as applicable.
- The incumbent leads and manages Crew Mobilization Managers and is responsible for flawless delivery of crew mobilization responsibilities such as timely travel arrangements for approved crew, digitally capturing required documents for approved crew, point of escalation for CMPs in assigned fleet and crew cells, crew and family welfare coordination, and helping enhance usage and development of Ship Sure.
- Ensures compliant and timely crew relief.
- Ensure proactive planning of ratings.
- Ensures local training delivery of crew according to matrix.
- Ensures all required documents are digitally captured in Ship Sure on time
- Proactively identifies crew retention risks and issues, and works with appropriate stakeholders to mitigate the risks and address issues
- Drives the diligent usage of Ship Sure as “system of record” for all mobilization activities
- May be the point of escalation for CMPs on ensuring that flawless service is consistently delivered to customers, particularly mobilization matters.
- May represent the local entity as official representative of the company to government institutions (ex. POEA), as relevant
- Reviews and monitors usage of Ship Sure, and works with IT and other stakeholders to continuously improve usage and further development of Ship Sure.
- Provides management support and guidance to Crew Mobilization Managers and Coordinators.
- Over 5 years Maritime or Shipping industry experience knowledge as supplier, manager or owner.
- Strong understanding of crew operations, including government requirements for location.
- Shows strong sense of urgency to meet customer requirements
- Strong collaboration and influencing skills with the ability to make change happen
- An effective and positive communicator and team player / leader
- Being able to plan tasks and follow tight timelines when required
- Able and willing to follow the agreed process.
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