Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
Consult customers on solutions generating value for their use cases.
Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the ACE tool.
Work with application equipment to provide solutions to enhance customer adhesive related processes.
Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
Reports quality issues / customer claims to relevant parts of the organization (incl. CCMS/CAPRIS).
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR).
May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
Responsible for products application / technical training and coaching of field sales forces and customers.
Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts.
YOUR SKILLS.
Bachelor s degree in chemistry, Material Science, or relevant Engineering/technical discipline.
More than 8 years working experience, preferably with knowledge and experience in electronic industry, on adhesives, circuit board protection or thermal management material.
Fluent in English communication and presentation skills.
Project management skills.
Strong communication skills and interpersonal skills necessary.
Strong analytical and problem-solving skills.
Team player - Able to share knowledge, motivate and positively influence team members.
Knowledgeable in Power Point, Word, Excel, Microsoft Project, and Statistical Analysis Software is preferred.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 24069144 Contract & Job type: Regular - Full Time Contact information for application-related questions: Recruitment.SEA@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Job skills required: Project Management, Excel, English, Power point
Job skills preferred: Statistical Analysis