• Bachelor’s degree, a technical background in engineering, computer science or MIS is a plus but not compulsory.
• 5+ years of specific segment (Enterprise), or Industry in Telemarketing or customer engagement role.
• Understand customer use cases, buying group, decision process, know how to engage with customer in different stage.
• 3 - 5 years of work experience in a fast-paced and highly cross-functional organization - high-tech products/services.
• Proven success in doing business development and marketing calls and juggling multiple projects in a high growth environment where priorities shift fast.

About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (Io T), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Perform calls to nurture leads with information/campaigns to increase their understanding of the AWS portfolio, the value proposition and relevant use cases for AWS services.
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
• Through tele-profiling, researching and nurturing efforts you will create higher value leads resulting in higher sales conversion rates.
• Work closely with multiple stakeholders (Sales team, Partner team, Marketing team...) to achieve campaign customer engagement goals while ensuring exceptional internal & external customer satisfaction.
• Leading the specific segment/industry campaign conversation with stakeholders to improve the campaign efficiency and customer experience.
• Assess what knowledge gaps exist about the customer segment and recommend next steps to improve customer experience within MRC team and external stakeholders.

A day in the life

MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
We are looking for talented builders to join the Global MRC team based either in Taipei to engage with AWS new and prospective customers. The targeted talent should have experience in specific segment or industry, able to identify pain points and propose solutions in the customer journey/experience, to address specific customer/segment needs. With experience in Industry/Segment inbound demand generation and lead management campaigns, to increase the quality of Marketing Inbound Leads through targeted profiling and nurturing activities. (ps: this is not a field sales customer facing role). In this role, you work with a highly talented, dynamic and fun team, targeting existing leads with campaigns and information designed to improve the lead quality and sales conversion rates. As customer facing window, you will help build the bridge to improve customer experience in AWS marketing campaigns, and accelerate customer cloud journey. Working with marketing team to improve campaign efficiency, and engage with sales team to improve the conversion rate.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Excellent oral and written communication skills in Chinese and English.
• AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.
• In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.