Position Summary

Your mission

• End-User Support: provide superior support (installation, maintenance, troubleshooting) for desktops, laptops, printer, mobile devices, and peripherals, resolving incidents and service requests through our ticket system Service Now.
• Communication & Liaison: maintain proactive communication with end-users and collaborate across leadership levels, bridging internal and external IT teams with end users.
• Proactive Maintenance: manage system configurations, upgrades, and audits while adhering to change management principles.
• Hardware Management: assist with the installation, maintenance, and upgrades of servers, storage, and network infrastructure.
• IT Assessment Management: maintain inventory, manage device lifecycles, and keep accurate records.
• Knowledge Sharing: Educate end-users on hardware and software best practices while participating in global IT Service forums and sharing know-how.
• Continuous Improvement: actively contribute to find innovative solutions to optimize IT processes and deliver exception user experiences.

What we offer you

• An exciting and challenging job in a dynamic environment
• Various opportunities for professional and personal development
• Working with the latest technologies and tools
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Your profile

• Diploma or degree in Computer Sciences/IT and ITIL certification.
• 3-5 years of experience in IT support roles.
• Support experience with Windows OS, Microsoft Office, and mobile devices (i Phone & Android).
• Administration experience with Active Directory (users, groups, shares, network printers).
• Calm and focused approach to problem-solving, even in dynamic situations.
• Exceptional communication skills, with ability to explain technical issues clearly to non-technical users.
• Strong organizational skills, to manage multiple tasks and prioritize effectively.
• Collaborative mindset with passion for continuous learning.
• Valid driver’s license and flexibility to travel to locations across Switzerland and EMEA, up to 20 % travel, support of Geneva site every week/two week.